What are the responsibilities and job description for the Operations Dispatch Clerk position at Venture Transport?
Description
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.
POSITION SUMMARY
The Operations Clerk is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
- Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
- Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
- Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
- Proactively identify potential service failures and work with planning and dispatch to remedy issues.
- Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
- Enter data into the TMW system accurately and completely.
- Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations
- Ensure timely communication via phones, email, and satellite communication
- Elevate any Driver associate needs, questions, or inquiries to the Operations Manager in a timely manner
- Communicate proactively to the customer in cases of non-compliance to window times and delivery
- Maintain regular and reliable attendance
- Additional duties as assigned by Leadership and Customer.
OTHER SIGNIFICANT JOB FUNCTIONS INCLUDE:
- Monitor customer trailer pools and work with operations to adjust as needed.
- Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
- Understand and monitor customer lane and volume commitments to book accordingly
- Obtain and set pickup and delivery appointments when applicable.
- Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
- Comply with company policies and procedures and all applicable laws and regulations
Requirements
REQUIRED EDUCATION / EXPERIENCE
- High School Diploma
- 3 years of experience in Transportation, Operation or Logistics industries
PREFERRED EDUCATION / EXPERIENCE
- Associates or bachelor’s degree in Operations, Logistics, or Transportation related fields
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
- Ability to work and communicate effectively with others promoting to promote a team environment that supports your coworkers.
- Listen to problems first in order to gain a clear understanding and provide solutions to Customers.
- Thrive in a fast paced, high volume work environment.
- Possess the ability to accept constructive criticism from both external and internal sources. Learn from mistakes to improve your professional skills.
- Possess basic computer skills.
- Ability to communicate with many levels of personnel (internal and external) and strive for process improvement
- Ability to resolve conflict and problems diplomatically and handle criticism positively without emotion
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
- Proficiency in Microsoft Office products
- Knowledgeable of TMW Office Suite product
Benefits
- Competitive Pay
- Opportunity for career advancement
- Generous Vacation / Paid Time Off
- Paid Holidays
- 401K with company match from day 1
- Medical, Dental, Vision
- Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
