What are the responsibilities and job description for the Community Coordinator, Ashburn position at Venture X Ashburn?
About Us
We are a franchise group growing the Venture X brand in Northern Virginia. Venture X provides up-scale, professional office space to everyone from solo-preneurs to large, publicly traded companies. With over 60 locations worldwide, Venture X is one of the fastest growing global coworking brands. We are looking for a fun, energetic, friendly, customer-service oriented person to join our Ashburn, VA location.
Overall
We are seeking a hospitality-focused, customer service-driven Community Coordinator to join our team in Ashburn, VA. In this role, you will collaborate with the Community Manager and Assistant Community Manager to provide a high-level of customer service and assist members and guests in a warm and professional demeanor.
Areas of work
Sales Process
- Assist the Community Manager in scheduling tours
- Greet prospective members at time of tour and capture information
Networking
- Assist in community initiatives designed to develop connections between members
- Create a collaborative environment for members through events and personal introductions
- Make signs for events to ensure a successful event
- Assist the Event Coordinator with set-up and breakdown of events, including ordering food and beverages
- Assist with providing proposals and pricing on events and/or meeting rooms
Operations
- Process member move in and move outs
- Perform front desk services including answering phones and greeting guests
- Perform mail and package sorting and distribution in a timely manner
- Maintain package tracking log for receipt and delivery of members packages
- Provide notification of packages as needed with applicable charges as needed
- Maintain Current Customer List which includes new members and removal of former members
- Set up and maintain all member files
- Set up and maintain all mail folders and/or mailboxes
- Prepare, audit, and maintain all 1583 forms with IDs for all Virtual Members
- Issue access cards and mailbox keys and maintain reconciliation with Management Company
- Schedule office resets for turnover which includes painting, carpet cleaning and/or furniture.
- Troubleshoot printing, internet, and phone requests.
- Make ready each conference room prior to and after each use
- Confirm Conference Room bookings
- Book conference rooms as requested
- Maintain tidy and cleanliness of Café throughout the day
- Perform opening and closing duties of the office
- Assist managing stock on consumables and office supplies
- Maintain company standards and expectations of the appearance of the office space
Customer Service
- Provide 100% effective and friendly Customer Service with all current and potential members
- Provide a timely response to all reported issues by members until resolution
- Resolve member issues with professionalism, empathy, and patience
- Offer beverage for entering prospective members or member clients
This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a detail-oriented individual with a passion for hospitality and building community, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $37,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends & holidays off
Work Location: In person
Salary : $37,000 - $45,000