Community Coordinator, Fairfax

About Us

We are a franchise group growing the Venture X brand in Northern Virginia.

Venture X provides up-scale, professional office space to everyone from solo-preneurs to large, publicly traded companies. With over 60 locations worldwide, Venture X is one of the fastest growing global coworking brands.

Overall

We are seeking a fun, energetic, friendly, hospitality-focused, customer service-driven Community Coordinator to join our team in Fairfax, VA. In this role, you will collaborate with the Community Manager and Assistant Community Manager to provide a high-level of customer service and assist members and guests in a warm and professional demeanor. This location is on the edge of Merrifield's Mosaic District.

Areas of Work

Sales Process

• Assist the Community Manager in scheduling tours
• Greet prospective members at time of tour and capture information

Networking and Events

• Assist in community initiatives designed to develop connections between members
• Create a collaborative environment for members through events and personal introductions
• Make signs for events to ensure a successful event
• Assist with events as needed with set-up and breakdown, ordering food and beverages; flexibility to adjust schedule to host events is highly preferred
• Assist with providing proposals and pricing on events and/or meeting rooms

Daily Operations

• Process members' move in and move outs
• Perform front desk services including answering phones and greeting guests
• Perform mail and package sorting and distribution in a timely manner
• Maintain package tracking log for receipt and delivery of members packages
• Provide notification of packages as needed with applicable charges as needed
• Maintain Current Customer List which includes new members and removal of former members
• Set up and maintain all member files
• Set up and maintain all mail folders and/or mailboxes
• Prepare, audit, and maintain all 1583 forms with IDs for all Virtual Members
• Issue access cards and mailbox keys and maintain reconciliation with Management Company
• Schedule office resets for turnover which includes painting, carpet cleaning and/or furniture.
• Troubleshoot printing, internet, and phone requests.
• Make ready each conference room prior to and after each use
• Confirm Conference Room bookings
• Book conference rooms as requested
• Maintain tidy and cleanliness of Café throughout the day
• Perform opening and/or closing duties of the office
• Assist managing stock on consumables and office supplies
• Maintain company standards and expectations of the appearance of the office space

Customer Service

• Provide 100% effective and friendly Customer Service with all current and potential members
• Provide a timely response to all reported issues by members until resolution
• Resolve member issues with professionalism, empathy, and patience
• Offer beverage for entering prospective members or member clients

This position offers a competitive salary, benefits package, and opportunities for professional growth. If you are a detail-oriented individual with a passion for hospitality and building community, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $37,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $37,000 - $45,000