What are the responsibilities and job description for the Account Coordinator position at Venture?
Job Description
Job Description
Description : LOGISTICS FOR THE INDUSTRIOUS
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you
POSITION SUMMARY
The Account Coordinator is responsible for providing customer service by responding to our customer’s needs and expectations. This includes the primary functions of accepting freight, building and scheduling loads (in our TMS), and communicating any service issues to the appropriate team members.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
- Help foster and build relationships with customers by gaining an understanding of their expectations and specific preferences.
- Generate rates through our quoting tool and submit rates to customers. Accept tendered freight and build / schedule loads accordingly.
- Enter shipment data into our TMS system accurately and completely.
- Proactively identify potential service failures and work with Operations to remedy issues.
- Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
- Plan ahead by working with the Operations group continuously throughout the day, so they are able to book as much freight as possible in advance.
- Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
- Update customer websites with shipment information.
- Regular and predictable attendance.
OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE
Requirements :
REQUIRED EDUCATION / EXPERIENCE
PREFERRED EDUCATION / EXPERIENCE
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PHYSICAL DEMANDS
WORK ENVIRONMENT
OTHER INFORMATION
Benefits
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
