What are the responsibilities and job description for the Brokerage Account Manager - Transportation position at Venture?
Job Description
Job Description
Description :
LOGISTICS FOR THE INDUSTRIOUS
At Venture, we help our clients deliver their products, their promises, and their potential every day. If you believe in delivering great customer service, value partnership, and are always looking for a challenge, we’d like to meet you.
POSITION SUMMARY
The Account Manager is responsible for providing customer service by building and maintaining relationships with customers and responding to their needs and expectations. Account Managers are also responsible for soliciting potential business and new business from active customers.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION
- Foster and build relationships and opportunities for stability and long term growth with customers by gaining an understanding of their expectations and specific preferences.
- Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations.
- Plan ahead by working with the Operations group continuously throughout the day, booking as much freight as possible in advance.
- Proactively identify potential service failures and work with Operations to remedy issues.
- Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
- Solicit potential business and new business from active customers through weekly emails and phone calls.
- Enter activity logs in SalesForce for all customer solicitations and sales.
- Enter data into the TMW system accurately and completely.
- Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
- Regular and predictable attendance.
OTHER SIGNIFICANTJOB FUNCTIONS INCLUDE
Requirements :
REQUIRED EDUCATION / EXPERIENCE
PREFERRED EDUCATION / EXPERIENCE
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PREFERRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
PHYSICAL DEMANDS
WORK ENVIRONMENT
OTHER INFORMATION
BENEFITS
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.
