What are the responsibilities and job description for the Business Analyst - Contact Center position at Ventures Unlimited Inc.?
Company Description
VUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.
Job Description
Hi,
Hope you are doing great.
Just wanted to touch base with you regarding a Job Opening of a Business Analyst based out in Cleveland, OH for a full time position. Kindly share your updated resume along with your contact details, current location and work authorization (if interested) so that we can process your candidature and represent your candidacy for this role. Should you be not interested in this role, kindly send me a reference of someone who you think can be a potential candidate for this role.
Kindly find the JD below for your reference.
Title: Business Analyst - Contact Center
Location: Cleveland, OH
Duration: Full Time Position
Employee Status: Permanent
Interview Process: Phone and Skype Hire
Shift: Day Job
Start Date: ASAP
Desired Competencies (Technical/Behavioral Competency)
• Work will be focused on delivery of a new and Enhancements for Mortgage IVR system
• Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.
• Document business requirements, functional/non-functional requirements, use cases and call flows.
• Define Business Solutions around IVR and Routing Requirements.
• Assist with users acceptance testing.
• Employs traceability of requirements
• Ensures sign-off and baseline of requirements
• Anticipates and actively resolves problems and issues with requirements.
• Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.
• Strong and Clear Communication Skills
• SDLC - Agile Experience is a plus
Required Skills:
• 5-6 years of 'Progressive' Business Analyst Experience
• Call Center/Routing/IVR experience
• Strong communication Skills
• Proficient in requirements gathering documentation
• SDLC - Waterfall/Agile. Agile experience is a plus
• Understanding of Nuance VUI documentation
• Banking or Credit Card industry experience background
• Understanding of Mortgage and Loan Process
• SDLC -Agile
Qualifications
• 5-6 years of 'Progressive' Business Analyst Experience
• Call Center/Routing/IVR experience
• Strong communication Skills
• Proficient in requirements gathering documentation
• SDLC - Waterfall/Agile. Agile experience is a plus
• Understanding of Nuance VUI documentation
• Banking or Credit Card industry experience background
• Understanding of Mortgage and Loan Process
• SDLC -Agile
Additional Information
If available please contact me for more details at 856-842-1988 ext-204
