What are the responsibilities and job description for the Business Analyst - Contact Center position at Ventures Unlimited Inc.?
Company Description
VUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.
Job Description
Kindly find the JD below for your reference.
Title: Business Analyst - Contact Center
Location: Pittsburgh, PA
Type: Fulltime// Permanent
Compensation: Base Salary Benefits relocation expenses (if required)
Interview Process: Phone and Skype Hire
Roles & Responsibilities:
Work will be focused on delivery of a new and Enhancements for Retail IVR system
Conduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements.
Document business requirements, functional/non-functional requirements, use cases and call flows.
Define Business Solutions around IVR and Routing Requirements.
Assist with users acceptance testing.
Employs traceability of requirements
Ensures sign-off and baseline of requirements
Anticipates and actively resolves problems and issues with requirements.
Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.
Strong and Clear Communication Skills
SDLC - Agile Experience is a plus
Must have Skills:
5-6 years of 'Progressive' Business Analyst Experience
Call Center/Routing/IVR experience
Strong communication Skills
Proficient in requirements gathering documentation
SDLC - Waterfall/Agile. Agile experience is a plus
Understanding of Nuance VUI documentation
Nice to have:
Banking or Credit Card industry experience background
Understanding of Mortgage and Loan Process
SDLC -Agile
Clarity v13
Thanks & Regards…
------------------------------
Prabhat kumar
Tel: 856-842-1988 Ext - 143
Ventures Unlimited Inc.
Additional Information
Interested candidate Please call ma at Phone: 856-842-1988 Ext 143,
