Call Center Support Specialist

SCOPE 

Venu offers ready-to-go rental equipment delivered directly on-site at popular hotels, resorts, and casinos. Venu is the only Preferred Mobility Provider with a service operation located at theme park properties in Anaheim and Orlando.  

The Customer Support Specialist collaborates with the Reservation Agents by registering Travel Agents to the Travel Partner Program as well as process compensation for mobility equipment at Las Vegas resorts. The specialist will also coordinate commission information and liaise with accounting for accurate commission payments. This role will also be required to perform additional administrative functions for the Reservation Agents. 

KEY RESPONSIBILITIES 

• Provides professional and great customer service   

• Detail-oriented 

• Back up support to Reservations Agents  

• Reply to online email or incoming phone calls 

• Entering customer information 

• Compile, verify and sort information for proper registration 

• Confirm IATA and CLIA registration numbers  

• Responds efficiently to Travel Agents requests or inquiries concerning registration to the program, reservations claims, and commissions 

• Handles Las Vegas  Comp 

• Process refunds for cancelled reservations 

• Observes all company policies 

• Follow written instructions and documented procedures 

• Completes responsibilities with a minimal amount of supervision 

• Performs other related duties as assigned 

REQUIREMENTS 

• High school diploma or equivalent   

• Proficient in Microsoft Office Products with a strong level of competency in Excel 

• Excellent attention to detail 

• Data and Customer service experience preferred in hospitality or entertainment industry  

• Knowledge of Inventory Management & Rental Software (Point of Rental experience preferred) 

• Previous call center experience a plus  

• Able to work a flexible, changing schedule with regards to days and hours 

• Ability to communicate effectively, verbal and written 

• Professional demeanor 

• Ability to multi-task in a fast-paced environment 

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While preforming the duties of this job the employee is regularly required to communicate and exchange information; stay in a stationary position for prolonged periods of time; move; operate computer and office equipment; and reach with or without reasonable accommodation. 

This position requires the ability to occasionally lift office products and supplies, up to 5 pounds. 

WORKING CONDITIONS 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. 

This position description is a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties. Management reserves the right to assign or reassign duties and responsibilities to this position at any time. This position description does not constitute a written or implied contract of employment; employment remains "at-will."  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.