What are the responsibilities and job description for the Customer Service Representative II position at Venu+?
What We Do
VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
Description
Are you passionate about providing excellent customer service and connecting with people? We are looking for a friendly and outgoing individual to join our team as Customer Service Representative in the entertainment industry. In this role, you will be the first point of contact for our customers, ensuring their satisfaction and enhancing their overall experience. If you have a positive attitude, strong communication skills, and enjoy problem-solving, this could be the perfect opportunity for you!
Responsibilities
- Provide exceptional customer service for Scooterbug Reservations and VENU Arcades
- Maintain a strong knowledge of our products and services to effectively assist customers on planning and booking reservations
- Handle a high volume of incoming calls, emails, and chats, ensuring timely responses
- Build and maintain strong relationships with customers, striving to exceed their expectations
- Collaborate with other internal teams to resolve customer issues and provide accurate information
- Document all customer interactions and follow up on any outstanding matters
- Contribute to ongoing process improvements to enhance the customer experience
Requirements
- 6 months to 1-year previous experience in a customer service role, preferably in the call center entertainment industry
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Exceptional interpersonal skills and the ability to build rapport quickly
- Ability to work independently and as part of a team
- Proficient computer skills, including knowledge of Microsoft Office and customer service software (reservations are entered into the computer according to standard operating procedures)
- Availability to work flexible hours, including evenings and weekends
- Schedule: Must be flexible between 8:00 am to 6:00 pm, weekends are remote, 2 days off during the week
- High school diploma or equivalent
