What are the responsibilities and job description for the Service Technician position at VENU+?
Work doesn't have to be boring, come have fun with us!
WHAT WE DO: VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs, photo capture services, and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
ENJOY GREAT BENEFITS!
HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account
ADDITIONAL BENEFITS: 401(k) retirement plan with employer match (Roth and Traditional Options), Basic Life/AD&D, Voluntary Life/AD&D, Company paid Short-Term Disability, Company paid Long-Term Disability, and more
WHAT YOU'LL DO: Are you passionate about the entertainment industry? Do you have a knack for troubleshooting and solving technical issues? We are seeking a friendly and skilled Service Technician to join our dynamic team. As a Service Technician, you will play a crucial role in ensuring the smooth operation and maintenance of our entertainment equipment. As a Service Technician you will need to be experienced in equipment maintenance/service, mechanically inclined and willing to work outdoors in inclement weather.
Responsibilities
- Performs maintenance services for mobility and locker equipment which will include strollers, wheelchairs, ECV's, lockers, and other allied equipment
- Provide on-site technical support and expertise to troubleshoot and resolve equipment issues promptly and efficiently
- Conduct routine inspections and preventive maintenance on entertainment equipment to ensure optimal performance and longevity
- Collaborate with the operations team to identify and implement improvements to enhance the overall customer experience
- Respond to customer inquiries and concerns in a courteous and professional manner, ensuring a high level of satisfaction
- Assist with the setup, installation, and configuration of new equipment according to specifications and industry standards
- Perform equipment repairs and replacements as needed, following established procedures and safety guidelines
- Maintain accurate records of service tickets, equipment maintenance, and completed tasks
Requirements
- High school diploma or equivalent
- 2-3-year proven experience in equipment troubleshooting and repairs
- Strong technical skills in electrical, Wiring Diagram, Soldering and mechanical systems
- Light Plumbing Experience, (i.e. mainly for our water blasters) a plus but not required
- Excellent problem-solving and critical-thinking abilities
- Exceptional attention to detail and organizational skills
- Effective communication and interpersonal skills
- Customer Service experience and ability to work independently and as part of a team
- Familiarity with entertainment equipment (i.e.- pinball-arcade repair) and industry trends is a plus
- Computer software skills for troubleshooting and compatibility meshing for some games and advanced features
