What are the responsibilities and job description for the Site Operations Lead position at Venu+?
What We Do
VENU is the global leader in turn-key revenue-share outsourced services, with a focus on guest mobility, storage, experiential souvenirs and entertainment solutions for high-traffic retail, leisure, and amusement venues globally. To maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team.
Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition.
Description
Are you looking for a fun and exciting opportunity in the entertainment industry? If so, we have the perfect job for you! We are seeking a friendly and enthusiastic individual to join our team as Site Operations Lead. As a Site Operations Lead, you will play an essential role in ensuring that our entertainment venue runs smoothly and efficiently. Whether you're coordinating event logistics, assisting guests, or managing equipment, your dedication and attention to detail will help create unforgettable experiences for our guests.
Responsibilities
- Manages the workflow of employees, creates team schedules, and delegates tasks
- Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
- Assist guests with arcade games and prize redemption
- Train personnel in customer service and equipment operations
- Analyzes complex situations and establishes a positive outcome for customers
- Maintains a clean and orderly arcade by removal of spills and debris
- Assists with the repairs and maintenance of equipment, including arcade games, prize machines, ride platforms, and other allied equipment
- Prepares reports as requested by management
- Proactively combats loss prevention, partners with security and loss prevention on implementing stringent loss prevention measures
- Performs other duties as assigned
Requirements
- High school diploma or equivalent
- Previous experience in an entertainment or hospitality setting is preferred
- 2-4 years of leadership experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
- Basic computer skills
