What are the responsibilities and job description for the Site Operations Manager- Arcade position at Venu+?
SCOPE
As a Site Operations Manager at VENU you oversee staff, daily operational activities, and business objectives for their area of operation .The Site Operations Manager has overall ownership for their assigned arcade and will work directly with the Regional Service Manager to create and manage budgets, set expectations for their team, deliver results that exceed expectations, and grow the business.
KEY RESPONSIBILITIES
- Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade equipment at the location
- Provides training and support to the team on daily operations, customer service, safety requirement and maintenance routines
- Develops operational policies, procedures, and workflows that lead to efficient and effective operations of the team
- Ensures compliance to all company and customers' safety standards
- Exhibits excellent customer service to address service issues or concerns
- Build positive working relationships with customers
- Completes and manages budgets and costs associated with servicing and maintaining equipment
- Forecasts and control labor cost on a weekly, monthly, and annual basis
- Oversees transactions to ensure accuracy and prevent cash variances
- Complete inventories and ensure adequate parts, supplies, and prizes are ordered as needed while following budgeting guidelines
- Ensures staff maintains a professional appearance by adhering to dress code policy
- Promotes and increases arcade visits by ensuring cleanliness and proper maintenance routines
- Merchandising of prizes for redemption center and instant win games
- Perform regular audits of arcade games and prize machines to ensure cleanliness and proper functionality
- Performs other duties as assigned
REQUIREMENTS
- 2 years of experience in Operations Management or related field
- Detailed oriented and process driven with excellent management skills
- Excellent verbal and written communication skills
- Demonstrates a professional attitude in a fast-paced environment
- Tech-savvy and mechanically inclined
- Delivers exceptional customer service with a professional demeanor
- Proficient in Microsoft Office products
