What are the responsibilities and job description for the Customer Support Specialist for Miami, Florida position at Veo?
Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We're democratizing the world of sports by granting video analysis for teams on all levels-a privilege that used to be only for the few. More than 40,000 clubs in 90 countries record their games every week.
Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.
But that's not the most remarkable thing about us.
The coolest thing is our people. We've attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
The Who, What, Why And Where
There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.
Your Contribution
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you'll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!
Responsibilities
- Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
- Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
- Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
- Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
- Provide feedback for optimizing the processes that we currently work with
Preferred qualifications
Benefits
46,800 - $50,400 a year
What can you expect when you are welcomed onboard? You get to work with our super cool Customer Success team spread across 2 streams : Customer Support & Retention, and 2 locations : Copenhagen and Miami.
You will be a part of the Customer Support team in Miami. You will be a part of our accelerating growth journey in a modern scale up company with a revolutionary product that is impacting so many sporting careers and lives.
We are a bunch of highly diverse, open-minded, high-spirited and fun-loving individuals driven by a common goal to contribute to innovation in the sports industry.
We enjoy a laid-back atmosphere in the office, where our kitchen is always well-stocked (courtesy : our super awesome Office Manager), and performance-driven culture is at its core.
At Veo, you'll be part of a thriving work environment where every day brings new excitement. Our rapid growth ensures a diverse and ever-changing atmosphere. We believe in work-life balance and providing a positive culture that allows you to thrive personally and professionally.
Our Copenhagen office mirrors our innovative technology - with an indoor ball court, rooftop terrace, and well-equipped gym. We have created a facility that supports connecting disciplines across the business, facilitates creative thinking, and gives the space to engage with colleagues, our global partners, and the entire Veo community.
Diversity and differences are valuable assets for us. We value diversity and inclusion and welcome people from all backgrounds. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply.
We're committed to building a diverse, inclusive, and authentic workplace. And you may be just the right candidate for this or other roles.
Still interested? Join us at Veo and become a part of a team that delivers greatness and has a great time doing it.
We will invite for interviews continuously, so or your resume as soon as possible. Learn More
Salary : $46,800 - $50,400
