Customer Fulfillment Intern

Job Title :  Customer Fulfillment Representative Coop

Division / Department :   NAM Customer Fulfillment Solutions

Reports to :  Customer Fulfillment Manager

Location :  Boulder Colorado United States

Wage : $18.25 $20.30 USD per hour

About the company :

Veolia is the benchmark company for ecological transformation with a global footprint of

over 220000 employees. Our mission is to provide sustainable solutions innovative delivery

technologies and proven expertise to drive environmental transformation across thirteen

industries. Veolia is committed to creating a cleaner more sustainable world for all.

At Veolia we foster an inclusive and diverse culture through our growing network of

employee resource groups. These employeeled groups offer campusspecific opportunities

for fun community service and personal development. We are relentlessly focused on

innovating at every level investing in new technologies and products and nurturing the best

talent to move the company forward.

Come and join our team at our Oakville ON experience center where you'll work and

collaborate in an amazing environment. Our campus is situated on private land with its own

forest trail (perfect for summer strolls) an onsite gym cafeteria and facilities for summer

tournaments like volleyball basketball and pickleball. Our strong employee group is always

finding new and exciting activities to keep the onsite experience engaging.

About the job :

We are looking for dedicated individuals to deliver a great customer experience with each

interaction while having a hand in making the world a better place. Working in the Customer

Fulfillment Solutions team as a North American Customer Fulfillment Solutions

Representative you are the customer's first point of contact with Veolia Water Technology &

Solutions. You will be working directly with our customers sales team and partners to

provide the best fulfillment experience possible. With a focus on operational excellence and

customer satisfaction you will ensure that customer orders are managed with a combination

of speed quality and accuracy.

Key activities within this entry level role include order entry reviewing / actioning reports

troubleshooting & resolving order issues updating the customer on the status of their order.

In this role you will act as support to the Customer Fulfillment Specialist in your assigned

region. To be effective in this role you will build and cultivate strong relationships & act

collaboratively with sales distribution partners customers and across the entire supply

chain team.

Job Summary :

Partner and coordinate with key supply chain departments to satisfy customer

requirements minimize cost and maximize results

Enter customer orders with a focus on quality accuracy and speed

Through the use of reports proactively manage existing customer orders

Prevent and reduce returns and invoicing issues

Prioritise & manage high volume of requests from Customers & Sales Team

Engage the customer directly to resolve issues clarify order requirements & ensure

delivery of product

Keep customers proactivity informed about the status of their orders

What we're looking for :

02 years of customer service / fulfillment / procurement experience

Digital mindset : comfortable entering and retrieving data in a variety of software

CRM and ERP platforms

An ability to work in a crossfunctional environment with peers & immediate

leadership

Energetic strong interpersonal organizational and communication skills

A motivated selfstarter with strong problemsolving skills

Excellent time management skills & ability to prioritize work from multiple channels

Ability to understand specific business objectives priorities and key processes

Crossfunctional and global collaboration with peers Sales & Supply Chain

Meets / exceeds responsiveness expectation to customers & internal assignments

Thrives in a fastpaced but fun work environment

This is a hybrid position requiring a minimum of 2 days in the office

Ability to work Monday Fridays (8 hour shift) within the working window of 8 : 00AM

6 : 30PM depending on our assigned region

Knowledge Skills & Abilities :

Actively studying Business Administration or Supply Chain

Basic presentation skills

Understanding & employment of proper written verbal & meeting etiquette

Basic commercial reconciliation

Google Suite expertise

We offer competitive compensation and benefits working in a dynamic environment with

challenging projects and training provided to ensure your success. We realise diverse teams

make smarter decisions deliver better results and build stronger communities. We are an

organization that champions diversity and inclusion at every level and are proud to be an

equal opportunity workplace.

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work : Employment Type :

Intern

Salary : $18 - $20