Customer Service Field Representative

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

Performs all field functions relating to direct customer interface at all premises starting at the curb stop/box through the service line and the meter, including all reading devices, pits, boxes, meter readings (all types and purposes), meter investigations (incidental or emergency), collections, settings, changing, field testing for flow and/or pressure, testing, service shut offs, high bill investigations and frozen meter repairs.

Primary Duties/Responsibilities: 

• Performs all functions relating to meters two inches (2") or less, including setting, changing, disconnecting, testing, and reading up to and including inside connecting pipe. 
• Tests, adjusts, and corrects inaccuracies in meter registration. 
• Removes, changes installs and/or repairs reading devices on all size meters. Performs necessary field repairs such as damaged pipes while changing the meter or installing meter couplings. 
• Localization, operation, inspection and testing of curb stops and valves, water services and meters by utilizing locating equipment. 
• Replaces covers, locates curb boxes and submits proper documentation for curb box referrals and 
• valve boxes. 
• Must be able to discuss consumption and usage patterns with customers. Reports unresolved customer inquiries and/or complaints to the supervisor. 
• Conducts examinations at the customer's premises to evaluate unusual or unknown water usage. Locates leaks on customer premises. 
• Reports and records (documents) unusual conditions observed on the customers premises which could have an impact on customer relations including potential cross connections, illegal connections and/or uses, etc. 
• Prepares and submits the necessary documentation for work performed daily. 
• Answers telephone calls, completes, and relays information as necessary, and calls customers to arrange and/or cancel appointments for field visits. 
• Operates company systems, devices, and software applications. 
• Works closely with customers, contractors, and government officials to coordinate company policies and operations. 
• Performs similar or less skilled work as assigned 
• Performs higher skilled work as assigned. 
• New bidders and hires will perform regularly scheduled standby emergency duties (year round) response time not to exceed 45 minutes. 

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.

Knowledge/Skills/Abilities: 

• Must possess good verbal and written communication skills.
• Must possess basic math skills.
• Must be available for emergency stand by (45 minutes response).

Required Certification/Licenses/Training: 

• Must have valid State driver's license.
• Must pass demonstration of abilities test.

Physical Requirements: 

• Must be able to lift to 50 pounds. 
• Must have the ability to climb, bend and crawl in tight spaces.

Additional Information

Pay Rate: $37.60 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.