What are the responsibilities and job description for the Customer Service Specialist position at Veolia Environnement SA?
Company Overview
Veolia North America, a subsidiary of Veolia Group, offers a comprehensive range of water, waste and energy management services. Our mission is to provide customers with innovative solutions that meet their needs while minimizing environmental impact.
Job Description
The Technical Customer Advisor plays a vital role in ensuring customer satisfaction by quarterbacking the customer fulfillment process from order to billing. This involves fulfilling customer needs and delivering service in the most efficient and cost-effective way possible for ESS.
Primary Responsibilities
Veolia North America, a subsidiary of Veolia Group, offers a comprehensive range of water, waste and energy management services. Our mission is to provide customers with innovative solutions that meet their needs while minimizing environmental impact.
Job Description
The Technical Customer Advisor plays a vital role in ensuring customer satisfaction by quarterbacking the customer fulfillment process from order to billing. This involves fulfilling customer needs and delivering service in the most efficient and cost-effective way possible for ESS.
Primary Responsibilities
- Serve as the primary point of contact for customers within assigned branch territories, providing an excellent customer experience.
- Own all aspects of customer communication, both internal and external.
- Create new Waste Information Profiles (WIPs) and select appropriate approvals codes, consulting with Technical & Regulatory Specialists when needed.
- Manage customer requests for service and pick-ups, creating jobs and tickets, and working with customers to obtain required information.
- Provide support for quoting new service code categories and work with the Contract Control Manager to update customer pricebooks.
