What are the responsibilities and job description for the Service Delivery Coordinator position at Veolia Environnement SA?
Job Purpose
The Technical Customer Advisor's purpose is to deliver exceptional customer service and drive business growth through efficient processes. This involves quarterbacking the customer fulfillment process, managing customer relationships, and ensuring customer satisfaction.
Responsibilities
The Technical Customer Advisor's purpose is to deliver exceptional customer service and drive business growth through efficient processes. This involves quarterbacking the customer fulfillment process, managing customer relationships, and ensuring customer satisfaction.
Responsibilities
- Manage customer relationships, building trust and delivering exceptional service.
- Create new WIPs and select approvals codes, consulting with Technical & Regulatory Specialists when needed.
- Manage customer requests, creating jobs and tickets, and ensuring accurate information is collected.
- Work with the Contract Control Manager to update customer pricebooks and quote new service code categories.
