What are the responsibilities and job description for the Service Person position at Veolia Environnement SA?
Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Performs field investigation and service in response to customer complaints and meter work. Collects water samples when needed. Reports to the T&D Superintendent. Responsible for enforcing/complying with all Company Environmental Health and Safety Procedures.
Primary Duties/Responsibilities:
- Completing work orders by turning water on and/or off, setting, removing, repairing and/or replacing residential water meters and recording data.
- Investigating billing complaints in the field by confirming readings and checking for leaks or main breaks.
- Monitoring cross-connection control and/or locating service lines.
- Delivering notices for termination of service to delinquent customer accounts and attempting customer contact for collection.
- Performing routine meter box maintenance, ensuring lids are secure, meter registers are legible, and sufficient access to meters exists.
- Responding to customer inquiries in a professional and courteous manner.
- Performing duties and responsibilities of Meter Reader as necessary.
- Assist with T&D Operations as needed, setting up job sites with required signage and traffic cones, traffic control, and assisting T&D staff with any other required work as needed.
- Assist Chief Well Field Operator as needed with treatment operations, flushing hydrants, heavy lifting may be required.
- Overtime as part of an on-call schedule is required.
Qualifications
Education/Experience/Background:
- High School Diploma/GED is required.
- 1 - 2 years of field work experience.
Knowledge/Skills/Abilities:
- Ability to work 8-hour day shift Monday - Friday with weekend availability
- Professional attitude oriented towards customer satisfaction.
- Ability to prioritize, organize and multi-task.
- Autonomy and initiative.
- Great communication skills and customer service.
- Basis Computer skills.
- Ability to read and interpret maps and field cards.
- Basic understanding of water distribution systems.
Required Certification/Licenses/Training:
- Valid RI State driver’s license.
- Valid RI Distribution Class 1 Operators License or ability to obtain within 12 months.
Physical Requirements:
- Physical ability to perform field services including during inclement weather.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
