Manager, Communications and Community Relations - Municipal Water

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Water Capabilities

Veolia companies today operate more than 8,500 water and wastewater facilities and systems around the world, using service delivery models that are designed to fit the specific needs of each individual client.

Whether you're a municipality, industrial facility, or utility provider, we offer comprehensive services to help you navigate the complexities of water treatment, distribution, and wastewater management.

Our expertise spans the entire water cycle, from sourcing and treatment to distribution, reuse, and optimization. We have extensive experience in the ownership and operation of regulated water utility systems, ensuring compliance with stringent regulations and delivering high-quality water services to your community or facility.

Pay Rate : $100000 to a maximum of $125000 Per Year.

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose :

The Veolia North America Manager, Communications and Community Relations is responsible for promoting, protecting and explaining Veolia's public image in the communities where we live and work. This position oversees external communications with news media (both digital and traditional), community members, local organizations, elected officials and government bodies for contract operations in the region.

The person in this role raises awareness and approval of Veolia to help the company accomplish key goals : Maintaining a positive image among the general public, showing our value and reputation to potential future clients, enhancing Veolia's growth in the market, recruiting and retaining employees, and improving customer satisfaction for our clients. This person identifies and executes media campaigns, events, partnerships and other efforts to show how Veolia is a trusted, innovative, reliable and responsible industry leader.

Performing this role well requires strong interpersonal skills to work across functions and build internal and external relationships. The person in this position is expected to serve as a public spokesperson, an advisor to senior leadership, a creative storyteller, and a liaison with stakeholders outside the company.

This position is responsible for local and regional initiatives in sync with Veolia's national and global messaging. At the local level, the person in this role communicates directly with communities and stakeholders, promoting our efforts to achieve ecological transformation through media outreach, community events, educational STEM programs and other direct initiatives. This person also finds ways to localize Veolia's larger initiatives so they are relevant in our markets, and promotes the best of Veolia's local operations so they can be considered as part of national campaigns as well.

This position is also responsible for all local-level messaging and social media about day-to-day Veolia operations, including responding to customer queries and public concerns as well as unplanned incidents such as water main breaks, system malfunctions or water quality concerns. The person in this role is required to be on call outside of normal business hours, will occasionally be required to work at night or on weekends, and may travel approximately 25% of the time.

Primary Duties / Responsibilities :

• Develop and implement communications, community relations and external stakeholder plans with strong emphasis on local projects and initiatives that align with national and global key themes.
• Act as chief writer and / or editor for all local communications, including articles, press releases, editorials, technical papers, speeches / presentations and customer communications.
• Manage local website, social media and digital networks, providing consistently fresh, engaging and relevant content.
• Provide communications counsel and direction to local management. Assist professionals across the local business with writing and presentation preparation.
• Consistently engage with customers via social media to inform and ease negative sentiments during emergencies and planned infrastructure work through collaboration with local operations.
• Support Business Development by laying the groundwork for increasing positive sentiments when seeking new contracting opportunities and renewing existing ones.
• Identify opportunities and partnerships for community engagement to promote the brand and position Veolia in a positive light prior to contract vote and approval.
• Create and lead opportunities for employees to grow and connect with leadership and gain recognition for their service to Veolia.
• Develop and implement rich and meaningful internal communications to support local business and corporate programs and initiatives.
• Celebrate employees and their contributions through various company platforms and activities (award programs, newsletters, social media, storytelling, participation in company activities, e.g.).
• Identify partnerships with organizations whose visions align with Veolia's environmental commitments, including local school and community outreach programs.
• Manage local company's charitable giving program and ensure alignment with corporate goals and policy.
• Craft and tell relevant and compelling stories for news media and social media.
• Develop and maintain strong working relationships with local journalists, influential community and civic organizations and elected and municipal officials.
• Identify potential risks and factors that could affect the Veolia brand before they happen and develop a strategic reactive communications plan.
• Develop and post timely messages and visual content to website, social and traditional media when emergencies arise.
• Respond to emergencies on-site and in-person when appropriate.
• Provide backup support for other business operations as required.
• Collaborate with the communications and marketing team to optimize content across channels.
• Assist in arranging and coordinating internal corporate events.

Notes :

Education / Experience / Background :

Knowledge / Skills / Abilities :

Required Certification / Licenses / Training :

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Salary : $100,000 - $125,000