Customer Fulfillment Specialist

Job Description

Job Description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Come join our team at our Analytical Instruments business, Boulder, Colorado facility, where we work and collaborate in an amazing work environment. We design, supply, and service a range of water systems

and monitoring equipment in industries ranging from pharmaceutical to food and beverage

applications, and from microelectronics ultrapure water to municipal water and industrial

wastewater treatment. We are one of the world’s leading manufacturers of total organic

carbon (TOC) analyzers and corresponding certified reference materials. Our ground-

breaking endotoxin analyzer is the latest addition to our expanding analytical instruments

portfolio. We strive to provide not only superior technology and design, but also outstanding

quality, service, and application support.

Veolia is the benchmark company for ecological transformation with a global footprint of over

220,000 employees. Join the environmental revolution transforming over thirteen industries

with sustainable solutions, innovative delivery technologies, and proven expertise. Our

growing network of employee resource groups are the backbone of our inclusion & diversity

culture with campus specific, employee led, opportunities for fun, community service, and

personal development. If you like the idea of working for a company that’s doing big things to

create a cleaner, more sustainable world for us all, here’s more!

Job Summary :

We are looking for dedicated individuals to deliver a great customer experience with each

interaction while having a hand in making the world a better place. Working in the Customer

Fulfillment Solutions team as a North American Customer Fulfillment Representative, you

are the customer's first point of contact with Veolia Water Technology & Solutions. You will

be working directly with our customers, sales team and partners to provide the best fulfilment

experience possible. With a focus on operational excellence and customer satisfaction, you

will ensure that customer orders are managed with a combination of speed, quality and

accuracy.

Key activities within this entry level role include, order entry, reviewing / actioning reports,

troubleshooting & resolving order issues, updating the customer on the status of their order

and resolving issues relating to invoicing and billing issues. To be effective in this role, you

will build and cultivate strong relationships & act collaboratively with sales, distribution

partners, customers, and across the entire supply chain team.

Duties & Responsibilities :

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimizes cost and maximize results
• Enter customer orders with a focus on quality, accuracy and speed
• Handling inbound calls from customers, listening to customers needs or issues, and providing helpful solutions
• Proactively manage existing customer orders
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritize &manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership

Qualifications

Knowledge, Skills & Abilities :

Education & Experience :

Required :

Preferred :

Additional Information

We offer competitive compensation and benefits, working in a dynamic environment with

challenging projects and training provided to ensure your success. We realize diverse teams

make smarter decisions, deliver better results, and build stronger communities. We are an

organization that champions diversity and inclusion at every level and are proud to be an

equal opportunity workplace.

Why You’ll Love Working Here!

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build

stronger communities. We’re an organization that champions diversity and inclusion at every

rung of the ladder and are proud to be an equal opportunity workplace. Because our people are

our greatest assets, we also offer competitive compensation and benefits that include :

This position is expected to stay open until December 30th, 2024. Please submit your application by the above date, to ensure consideration.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date

of this posting. The Company reserves the right to modify this information at any time, subject

to applicable law.

will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this

opportunity

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates.  Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Salary : $26 - $31