Field Service Technician I

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Position Purpose:

Performs field maintenance, inspection, installation or repairs on storm, distribution and collection systems. Examples of task: Line locates and inspections of the distribution system, replacing and installing meters, service (tap) and system connections, and inspecting/installing and maintaining valves and hydrants.

Primary Duties/Responsibilities:

• Performs inspections for service line repairs, replacements and leaks. Performs system locates. Performs investigations of leak and high bill service orders.
• Learns to perform installations of taps on PVC, Metallic and Poly pipe. Learns to record all required tap documentation.
• Learns to inspect meters, valves and hydrants and becomes proficient at troubleshooting to determine repairs needed. Dismantles equipment to gain access to and repairs defective parts using hand tools, power tools and precision measuring and testing devices. Re-assembles and tests equipment ensuring safe and efficient operating condition is restored. Performs new meter installations.
• Performs routine and preventative maintenance on equipment.
• Promptly reports any operational problems to Lead or Supervisor.
• Cleans equipment and work area as required and properly disposes of waste according to safety and environmental policies. Operates vehicles for field service purposes.
• May assist with emergency valve shut-outs.
• Performs a variety of manual functions.
• Follows established procedures to perform standardized or routine tasks.
• Must follow established operational, maintenance, safety and emergency response procedures.
• Must adhere to specifications and schedule.
• May suggest process improvements.
• Uses initiative in carrying out recurring assignments.
• Waits for direction for next steps and assignments outside of routine.
• Keeps supervisor informed of problems.

Work Environment:

• Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment.
• Typically spends 85% of time exposed to outdoor and sometimes inclement weather.
• Company service vehicles are used as required.
• May serve rotational 24-hour emergency on-call.
• Possible Work Hazards: May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.

Education/Experience/Background:

• High school or GED with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and be able to carry out verbal and written instructions.
• Six months to two years of experience in a related position with ability to comprehend specifications, drawings and manuals.
• Experience using power, pneumatic, hydraulic, and hand tools.
• Experience using pressure gauges and precision measuring instruments.

Knowledge/Skills/Abilities:

• Ability to perform basic mathematical calculations.
• Some vocational training and mechanical aptitude preferred, with the ability to read, interpret and record data from meters, gauges, panels, computer consoles and other equipment.
• Must have ability to use a computer or computer device for record keeping.
• Must consistently demonstrate the ability to learn and independently perform assigned duties and meet or exceed production and quality goals.
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
• Must be able to respond to emergencies requiring working after normal hours, working on weekends or Holidays as needed.
• Must demonstrate the ability to work well and communicate with clients, management and the general public.

Required Certification/Licenses/Training:

• Must possess a valid driver’s license and a safe driving record.
• Employee Orientation, Field Service Operating Procedures, Safety, Confined Space training, OSHA and Quality Training.
• Equipment inspection and repair training.
• Customer Service Training.
• Computer or systems training as required.
• Must become proficient in the care and use of all site specific, facility required PPE (Personal Protection Equipment), gas detectors, confined space equipment, etc.)
• Forklift Certification if required by site.
• Works toward increasing skills in additional functional areas or in obtaining advanced skills / certifications.
• May perform more advanced functions as part of training and development.
• Must acquire a Class B CDL within 1 year of hiring.

Physical Requirements:

• Amount of time spent – Standing 25%, Walking 75% for as many as five miles per shift.
• Requires close visual and hearing observation to detect non-conformance and machine malfunction.
• Constantly uses hands to finger, handle or feel and frequently reaches with hands and arms.
• Works in various positions; works on ladders, catwalks, and supports at heights of 50 feet above the ground; and works with hands extended above and below head and body up to 40 minutes using hand tools weighing up to 15 pounds.
• Must be able to lift and carry 50 pounds (occasionally 60 pounds) distances of 10 feet.
• Occasional stooping, bending or kneeling and entering confined spaces.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.