What are the responsibilities and job description for the Remote Collections Specialist position at Veolia?

Job Description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

This position be either Hybrid or fully remote

Job Summary

Under the general direction of the Collections Team Lead / Manager , the Collection Specialist is a role

that collaborates with all areas of the business, to include Billing, Service, and Area Sales Managers.

Collection Specialists are generally responsible for managing and collecting outstanding accounts

receivable from customers. In addition, they may be responsible for other aspects of collections, resolve

customer billing problems and reduce the amount of accounts receivable.

Key Characteristics (Highlight characteristics required to succeed in the role)

Written and verbal Communication skills
Accounting skills
Problem solving

Duties & Responsibilities

Customer collections – Convert to cash for designated portfolio

Make collections contact using the company’s Desktop Procedures (DTP) which includes calls,

emails, and escalations

Address / resolve payment disputes / deduction issues

Document and update collection status (system notes)

Identify and communicate escalations to mitigate risk

Collecting and analyzing data for a selected payment / debt history.

Consulting and helping customers with disputes.

Partner with the shared service cash / order to cash team.

Developing measures encouraging timely payments.

Managing historical records of account status and collection operations.

Reporting on collection operations and customer account updates.

Ensure Unapplied Cash (UAC) is cleared on a monthly basis.

Execute credit card payments when necessary.

Work collaboratively with co-workers to ensure all deadlines for the department are met in an

efficient manner.

Other essential functions and duties may be assigned as needed.

Knowledge, Skills & Abilities (List out required and preferred skills as applicable)

Role requires an agile mind set and ability to execute change quickly.

Basic knowledge of O2C (Order to Cash) cycle

Basic understanding of Accounts Payable process

Basic understanding of GAAP and general accounting

Customer Service as it relates to AR

Ability to work independently and plan extensively to meet goals

Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile

environment

Possesses an eye for detail and has excellent written and verbal communication skills

Must demonstrate strong ability to identify, analyze and solve problems

Must demonstrate ability to manage multiple projects and heavy work volume within time

constraints.

Must have the eagerness and capacity to learn and think out of the box

Qualifications

Education & Experience

Required :

High school diploma, GED or equivalent required

3 years of AR experience or equivalent combination of education and experience required.

Preferred (if applicable) :

Associate degree in business from an accredited college or university preferred

Strong billing reconciliation and accounting skills

Motivated problem-solver who can work together effectively with a larger team.

Experience with Google applications a plus

Additional Information

Working Conditions (Specify % of travel involved if applicable, physical conditions, interaction with any

hazardous material, work environment, etc.)

Remote or Hybrid role

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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Remote Collections Specialist

What are the responsibilities and job description for the Remote Collections Specialist position at Veolia?

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