Retail Team Leader - Keyholder

YOUR ROLE

As a Team Leader - Keyholder, you support store leadership to achieve sales goals, working alongside store associates and providing daily direction, communication and training. You motivate the team to provide an amazing shopping experience. You build brand loyalty with every customer interaction. Above all, you are a brand ambassador, consistently modeling and upholding Vera Bradley’s core values. You are committed to making the world a brighter place through every touchpoint!

YOUR RESPONSIBILIITES

• You drive sales: You work with your team to exceed sales goals, drive store traffic, convert customers, execute community and customer outreach efforts and promote campaigns to drive brand awareness and build lasting customer relationships.
• You’re a people leader: You channel Vera Bradley’s core values to motivate and inspire your team.
• You’re passionate about Vera Bradley products: You are excited to suggest products to fit each customer’s unique needs and drive store results through add-on selling and customer outreach.
• You're a merchandising and operational innovator: You execute and innovate daily operational procedures, support the team in maintaining visual standards, and ensure the store is always an organized and inviting environment for the customer.
• You’ve got integrity: You are reliable, uphold Vera Bradley’s core values and adhere to company policies and procedures.

YOU’D BE GREAT FOR THIS ROLE IF…

• You’re a people person!
• You’re available to work evenings, weekends, and holidays to support store opening, closing and peak business needs.
• You’re at least 18 years of age.
• You have retail experience and/or prior management experience.

ENVIRONMENTAL AND PHYSICAL DEMANDS

The requirements listed in this job description are representative of the essential duties, responsibilities, knowledge, skills and/or abilities as well as the environmental and physical demands an individual must meet to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant walking and standing; frequent bending, stooping and reaching
• Strong sensory skills such as good eyesight, good hearing, and dexterity
• Ability to consistently lift 10-35 lbs.; Occasionally lift up to 55 lbs. with the ability to push or pull more than 55 lbs.

BENEFITS

• Incentive eligible position, based on achievement of company and store metrics
• Generous product discount
• Volunteer paid time off
• Pet insurance
• EAP with access to work/life wellness support including no cost unlimited telephonic counseling services
• Holistic wellness program providing no cost access to a variety of financial, physical and mental wellness experts
• Professional development assistance and resources
• Matching charitable donations and leadership grants
• Employee Referral Program
• DailyPay option for wage payment
• 4 weeks of VB paid family leave (minimum annual hours requirement)
• 401k with generous company match, immediate vesting (service and age requirement)In partnership with store leadership, work alongside store associates providing daily direction, communication and training to execute daily action plans in accordance with Vera Bradley’s objectives and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES (Note: Other duties may be assigned)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Set high standards and motivate the team to create The Experience
• Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
• Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
• Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards
• Assist with store operational duties including inventory, ordering, training, Fussy Matrix, e-mailing and calling Guests, and opening closing
• Act a liaison between store associates and store leadership to create a fun and collaborative work environment
• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink

EDUCATION AND/OR EXPERIENCE

• High School graduate or equivalent strongly preferred
• Prior retail experience strongly preferred; prior management experience strongly preferred
• Experience in specialty retail strongly preferred
• Experience with retail POS system a plus

KNOWLEDGE, SKILLS, AND ABILITIESThe requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dependable with open availability and flexible to work nights, weekends and holidays
• Strong desire and ability to serve customers and solve problems
• Ability to lead, motivate and promote a team environment
• Excellent interpersonal, written and verbal communication skills
• Detail oriented with the ability to manage multiple tasks simultaneously
• Must be polished, polite and professional
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment

ENVIRONMENT & PHYSICAL DEMANDSThe environmental and physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant walking and standing; frequent bending, stooping and reaching
• Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.
• Strong sensory skills such as good eyesight, good hearing, and dexterity
• Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs

Equal Opportunity Employer/Vets/DisabledVera Bradley is an Equal Opportunity Employer and Affirmative Action Employer. For more information, please click the following links:Vera Bradley's Equal Employment and Affirmative Action PolicyEqual Employment Opportunity is The Law (in English)Equal Employment Opportunity is The Law (in Spanish)Equal Employment Opportunity is The Law (Supplement)Pay TransparencyE-Verify Participation Poster (English)E-Verify Participation Poster (Spanish)Right to Work Poster (English)Right to Work Poster (Spanish)If you need a reasonable accommodation for any part of the employment application process, please send an e-mail to applicationassistance@VeraBradley.com . Please include the accommodation you are requesting and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation and other EEO/Affirmative Action issues will be responded to from this e-mail address.

Job Type: Part-time

Pay: $18.00 per hour

Expected hours: No more than 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $18