What are the responsibilities and job description for the Front Desk Agent position at Vera's Nursery Inc?
Job Title: Front Desk Administrator
Location: Miami, Fl
Position Overview:
We are seeking a friendly, organized, and proactive Front Desk Employee to be the first point of contact at Vera’s. The ideal candidate will provide exceptional customer service, handle administrative tasks, and ensure smooth day-to-day operations at the front desk. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Customer Service: Greet and assist customers in-person, via phone, and email with inquiries about plants, products, and services.
- Sales Support: Process intercompany orders, payments, and returns, ensuring accuracy and efficiency.
- Scheduling: Coordinate appointments for consultations or pick-ups and maintain an organized calendar.
- Administrative Tasks: Manage and maintain records, including customer databases, invoices, and filing systems.
- Communication: Act as a liaison between customers and other departments, ensuring timely follow-ups and resolutions to customer issues.
- Display and Maintenance: Keep the front desk area tidy and presentable, restocking brochures and supplies as needed.
Qualifications:
- Previous experience in customer service, reception, or a similar role preferred.
- Strong communication and interpersonal skills with a positive attitude.
- Proficiency in basic computer software (e.g., Microsoft Office, POS systems).
- Ability to multitask, prioritize, and work under minimal supervision.
- Bilingual
- Knowledge of plants or landscaping is a plus but not required; willingness to learn is essential.
