What are the responsibilities and job description for the ServiceNow - Solution Architect for ITSM/HRSD/CSM/Creator Job at Veracity Consul position at Veracity Consulting Group?
Job Description
Job Description
Solution Architect – ITSM / HRSD / CSM / Creator
Location : Richmond, VA; Atlanta, GA; Remote
Veracity by RGP™ is a next-generation consulting firm that delivers transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate, and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.
We are seeking an experienced ServiceNow Solution Architect to join our fast-growing Elite Global ServiceNow Practice. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment. The Solution Architect is responsible for advising clients, prospective clients, technical leads, and technical consultants on the capabilities of the products and platform features and how they interoperate to provide business value.
What you get to do in this role :
The Solution Architect will be responsible for overseeing project implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform, product capabilities, and complimentary technologies in a client consulting environment including IT Service Management, HR Service Delivery, Customer Service Management, Creator Workflows. Advise on all technical aspects of the project delivery and solution delivery on the ServiceNow platform including :
- Architect Solution Design for ITSM / HRSD / CSM / Creator Product Suites
- Directing workshops to review and size business / technical user stories
- Directing customers' best practices across products and platform
- Interface with ServiceNow technical product teams as needed
- Be the primary voice of the project team, directing other lead developers business process consultants, and project managers on best practices for implementation
- Prepare all client-facing and internal deliverables that are technology-related
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Subject Matter Expert on the delivery of ServiceNow solutions
- Champion emerging product and platform features such as NOW Experience, UI Builder, and Now Assist.
- Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
- Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
- Achieve ServiceNow Practice and Individual KPIs and Metrics as defined
To be successful in this role, we need someone who has :
Technical Skills :
Consulting Skills
Life at Veracity : Our Culture
Summary of Benefits
Base Pay Range $95-$110 / hour
All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.
Equal Opportunity Employer
Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at -chance-ordinances / .
Visit our website at to see the amazing work our teams have done and continue to do!
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Salary : $95 - $110
