Customer Care Representative - PT

Job Summary

The focus of the Customer Care Representative is to create loyalty to all Verano owned brands and subsidiaries while delivering exemplary service to our patients and customers. The Customer Care Representative will encourage a positive experience with every patient contacted via phone or email.

Essential Duties and Responsibilities

• Work with Team Lead and Manager to resolve phone inquiries related to patient / customer orders and questions regarding cannabis products.
• Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.
• Strive to meet all performance standards and metrics by following SOPs as required by state and Quality Assurance.
• Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.
• Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.
• Take initiative and assumes responsibility where appropriate.
• Develop a good understanding of client needs, business objectives, and business trends.
• Perform other duties as assigned by management.

Minimum Qualifications

Preferred Qualifications

Physical and Mental Demands

While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and / or position oneself, communicate, operate and / or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.