Implementation Consultant

Description

About Verato

Verato, the identity experts for healthcare, is a high growth healthcare technology company that enables better care everywhere by providing the single source of truth for identity to organizations across the care continuum. Over 70 of the most respected brands in healthcare rely on Verato’s next generation cloud identity resolution platform for a complete and trusted 360-degree view of their patients, provider networks, and customers in their communities. With significant market momentum building towards digital health transformation, Verato is experiencing hyper customer and revenue growth, doubling in last 15 months alone and growing over 50% annually over the last 3 years. More importantly, Verato celebrates 99% customer retention, exemplifying the fact that customer obsession is at the center of our growth story. 

Core to Verato’s strategy for continued growth is our drive to build a strong people-first culture that attracts, develops and retains the best skills and talent in the world. Verato operates on the simple notion that a company must first and foremost take care of its employees. In turn, these employees will take care of the company’s customers, and these customers will take care of the company’s shareholders. Verato believes in empowering teams with the best tools and development available. Staff receive opportunities to expand their knowledge in areas of technology (e.g. big data, distributed/cloud computing, complex algorithms), healthcare and organizational development. As Verato continues a trajectory of high-growth and high impact, each member of the team gets an influential front-row seat as we execute our business strategy. Together, we can make a profound and positive change in healthcare as we know it today. 

Verato Values

We are focused on continually raising the bar on excellence across the organization, from marketing to engineering to customer service. Our guiding principles are to Make a Difference, to be Trustworthy and to be Customer Obsessed.

Verato employees have a precise focus on proactively protecting the privacy and security of all systems while always ensuring they are following documented policies and procedures.

About The Position

As an Implementation Consultant with a strong technical background and a budding expertise in identity resolution technologies, this role is designed for professionals who are evolving their technical and analytical skills within the realm of cloud-based applications, databases, and data analytics. This role is pivotal in implementing, supporting, and enhancing our identity platform services for healthcare and other industries.  This position reports to the Manager of Implementation.

Job Responsibilities

• Facilitate the technical onboarding of customers onto the Verato platform, ensuring a smooth transition and integration with their existing systems.
• Utilize scripting languages to automate data integration, setup, and customization processes, enhancing customer experience and solution effectiveness.
• Implement and configure analytics solutions, enabling customers to derive actionable insights from their data on the Verato platform.
• Provide expert guidance on database management practices, ensuring optimal configuration, performance, and integration of databases within the SaaS environment.
• Collaborate with customers to understand their business needs and technical requirements, translating these into functional implementations on the Verato platform.
• Develop and maintain comprehensive documentation and training materials, facilitating knowledge transfer and empowering customers to effectively use the platform.
• Manage and resolve escalated technical support tickets, offering solutions that align with customers' strategic goals and operational workflows.
• Continuously update personal knowledge and skills in SaaS technologies, business processes, and analytics tools, contributing to the team's expertise and service quality.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical field.
• 4 years of experience in technical roles with a focus on SaaS solution implementation, database management, and process automation.
• Proficiency in scripting for automation of data processes and custom solution integrations.
• Experience with analytics and business intelligence tools such as Sisense, Looker, Tableau, or Power BI.
• Familiarity with systems integrations into SaaS solutions to streamline customer onboarding and operations.
• Strong problem-solving skills, with a systematic approach to addressing technical challenges.
• Excellent communication skills, capable of effectively engaging with both technical and non-technical stakeholders.
• Prior experience in the healthcare industry is a plus.