What are the responsibilities and job description for the Front Desk - Treatment Coordinator position at Verber Dental Group?
Description
Verber Dental Group is a well-established local dental health system dedicated to providing exceptional dental care to South Central Pennsylvania. With a focus on patient comfort and satisfaction, we offer a comprehensive range of dental services throughout the offices in the group in a warm and welcoming environment.
We are seeking a Front Desk Treatment Coordinator to join our team at Capozzi Dental located in Etters. This vital role involves managing patient interactions, scheduling appointments, and performing administrative duties, all while ensuring a welcoming and efficient experience for our patients. Be the welcoming face of our office, greeting patients with a warm smile upon their arrival and ensuring they leave with a positive experience at the end of their visit.
Qualified individuals should be able to perform the following duties with or without reasonable accommodation:
Patient Interaction
- Greet and check-in/out patients and office guests with a friendly, professional demeanor.
- Answer multi-line phones, promptly handle voice messages, and direct calls to the appropriate staff.
- Verify patient and insurance information with high attention to detail and accuracy.
Appointment Management
- Schedule patient appointments accurately and efficiently, ensuring optimal timing and resource allocation.
- Collect insurance co-pays, patient expenses, and past-due balances with accuracy and professionalism.
Administrative Duties
- Compile financial reports as needed to support practice operations.
- Retrieve, distribute, and manage incoming faxes and communications.
- Maintain patient confidentiality and adhere to HIPAA compliance guidelines.
General Office Maintenance
- Ensure cleanliness and organization of the front desk and waiting room areas for a professional and welcoming environment.
- Receive and route documents, such as lab results and clinical correspondence, promptly and efficiently.
Other Duties
- Perform any additional duties as instructed by the Practice Administrator to support the overall efficiency of the office.
What We Offer: At Verber Dental Group, we strive to create a supportive environment where you thrive. That’s why we provide a comprehensive benefits package that goes above and beyond, including:
- Medical and Vision Insurance
- In-house Dental Coverage with $0 Premium
- 401(k) Plan with Generous Company Match
- Paid Time Off Paid Holidays
- Quarterly Bonus Potential
- Life and Disability Insurance Options
- CE Reimbursements and Long-Term Growth Opportunities!
- Monthly Employee Engagement Activities….and MUCH more!
Requirements
Requirements:
- Exceptional customer service, organizational, and communication skills.
- Strong multitasking ability with high attention to detail.
- Self-motivated and proactive, with the ability to work independently and as part of a team.
- Ability to thrive in fast-paced, high-pressure environments and meet deadlines.
- Strong problem-solving skills with effective resolution implementation.
- Proficient in computer skills and able to learn new software.
- Compliance with OSHA, HIPAA, and Infection Control procedures.
- Child Abuse Clearance, Criminal Background Check, and FBI Fingerprinting as required.
Be part of something special at Verber Dental Group. Apply now to join a team that values collaboration, growth, and excellent patient care!
Learn more at:
www.capozzidental.com
www.verberdentalgroup.com
Salary : $19 - $22
