Analyst, Systems Configuration

The Systems Configuration Analyst is responsible for configuring, maintaining, and optimizing system software and tools to meet Verda s Health Plan needs. This role involves analyzing business user requirements, implementing system configurations, troubleshooting issues, and ensuring that system performance aligns with business goals. The ideal candidate combines technical expertise with strong problem-solving, documentation, and communication skills.

This role will work closely with Operations, Clinical, and IT leadership to analyze, interpret, and implement various system needs, objectives, and performance, playing a crucial role in researching and testing new system releases for configuration opportunities and impacts.

This role reports to the Chief Information Officer (CIO) and will work closely with other executive operational leadership and business domain experts.

Responsibilities:

System Configuration and Maintenance

Configure and optimize enterprise systems to meet user requirements and business objectives.

Ensure accurate setup and modification of system parameters, workflows, and settings.

Manage version upgrades, patches, and system updates.

Requirements Analysis and Documentation

Collaborate with stakeholders to gather and document system requirements.

Translate business needs into technical requirements.

Maintain comprehensive documentation for system configurations, processes, and procedures.

Troubleshooting and Support

Investigate, diagnose, and resolve system-related issues promptly.

Provide technical support and training to users regarding system functionality and best practices.

Develop and implement solutions to enhance system performance and reliability.

Quality Assurance and Testing

Conduct system testing to ensure configurations meet business requirements.

Identify and resolve errors or inconsistencies in system functionality.

Assist in the development and execution of test plans.

Process Improvement and Collaboration

Recommend process improvements to enhance system efficiency and effectiveness.

Work closely with cross-functional teams, including IT, operations, and business units.

Stay updated on emerging technologies and industry trends to propose innovative solutions.

Minimum Qualifications

Bachelor's degree preferred in Computer Science, Information Systems, or a related field

2-5 years of experience in system configuration, system administration, or a similar rol

Demonstrated experience in health plan, MSO, or Financially Delegated IPA is preferred

Demonstrated experience with claim, enrollment, and/or provider data systems is preferred

Professional Competencies

Proficiency in system configuration tools and methodologies.

Familiarity with database management and SQL.

Strong documentation skills and experience with Microsoft Office tools and solutions

Understanding of system lifecycle management and ITIL practices.

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

• Ability to manage and prioritize multiple tasks, promote teamwork and fact-based decision making
• Critical listening, problem solving, and communication skills
• Ability to work independently and within a team environment
• Ability to work in a fast-paced, start-up culture with resiliency in a changing environment

Verda cares deeply about the future, growth, and well-being of its employees. Join our team today!

Job Type: Full-time

Benefits:

• 401(k)
• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Life insurance

Schedule:

• 100% Full-time onsite
• Standard business hours Monday to Friday/weekends as needed
• Occasional travel may be required for meetings and training sessions.

Ability to commute/relocate:

• Reliably commute or planning to relocate before starting work (Required)

PHYSICAL DEMANDS

Regularly sit/walk at a workstation in an office or cubicle setting. Must occasionally lift and/or move up to 25-50 pounds.

*Other duties may be assigned in support of departmental goals.