SERVICE DESIGNER

Title : Service Designer

Visa : USC

Duration : 3 Months contract

Location : Remote CT or ET) only

Interview : 2 Videos

Need updated LinkedIn with profile pic.

Job Description :

Duties : Okta is growing and scaling our integrations to cover the top critical apps for the industry. To do that, we need to grow our partnerships with ISVs, or Independent Service Vendors, to help build those integrations with Okta. ISVs are software producers, like Atlassian, Slack, VMware, and more, who want to integrate Okta SSO and other integration types into their software product.

Today, there's an opportunity to build out more support and incentives for ISVs' partnership with us, and we're hoping to create a program that addresses this. Currently, our team has been mapping out the ideal journey for ISVs, creating tiered incentives, improving the flow to submit integrations, building out marketing pages on okta.com, and understanding where in the journey we need to improve for ISVs.

All these initiatives would benefit from a system lens to understand the holistic journey and coordinate the efforts happening across Okta teams. We want to create a common language within Okta about how we create for and speak to ISVs.

Goals & Deliverables for project

• n end to end ISV service journey map, working closely with our cross functional team of stakeholders and best practices from other programs
• Proposals for how to improve the journey in short, medium, and long term phases, as well as managing and supporting the execution of those projects
• Recommendations for how to improve our developer docs and other artifacts that support our ISV ecosystem, such as marketing pages, program guides, product enhancements, and more as the project evolves
• Facilitating and guiding research activities as needed to understand and test artifacts with ISVs
• Design and facilitate co-creation design workshops as well as align stakeholders with varying seniority across Okta on developing the best services and artifacts for our customers
• Represent your work in the form of compelling stories that motivate others to solve complex needs with your insights

Skills : Who we're looking for

Nice to haves

Keywords : Education : N / A

Skills and Experience :

Required Skills :

SAAS

PROBLEM SOLVING

USER EXPERIENCE DESIGN

SLACK

OKTA

Additional Skills : VMWARE

SOFTWARE AS A SERVICE

PROPOSALS

TOPO

Security Awareness : Understanding of security protocols and best practices in identity and access

SaaS and Product Expertise : Experience in SaaS environments and with companies similar to Okta, such as Ping Identity, ForgeRock, Duo Security, or OneLogin.

972-392-5974 | 972-934-5200(203) ravi.chand@verdant-infotech.com, 5208 Windsor Ln, Copper Canyon, Texas, 75077