What are the responsibilities and job description for the Sales Support Specialist position at Verde Farms LLC?
About Verde
Verde Farms is the leading marketer of natural, organic, and grass-fed beef in the United States. Working with family farms across the globe, we are connecting consumers who desire healthy, great-tasting meat raised sustainably. Our employees believe in the company’s core set of principles, and leadership’s commitment to innovation!
As a dynamic, value-driven, privately-held company based in the greater Boston area, Verde Farms employees are united by the company’s mission, supportive culture, shared values, and integrity. This is a great time for key individuals to be a part of the double-digit growth at an organization that continuously creates new opportunities for team members to develop while changing the industry landscape.
About the Position
The Sales Support Specialist is responsible for providing support to Verde Regional Sales Managers during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. They are an integral part of the sales team, communicating and recording customer interactions.
Summary of Key Responsibilities
Summary of Experience and Requirements:
Why Verde Farms?
There’s something special about working at Verde Farms. We operate with a core set of principles: the promotion of health and wellness, animal welfare, and environmental sustainability. These driving forces shape our vision and actions that guide every decision regarding supply, products, partners, and employees.
**No Agency Candidates at this time.**
Verde Farms is the leading marketer of natural, organic, and grass-fed beef in the United States. Working with family farms across the globe, we are connecting consumers who desire healthy, great-tasting meat raised sustainably. Our employees believe in the company’s core set of principles, and leadership’s commitment to innovation!
As a dynamic, value-driven, privately-held company based in the greater Boston area, Verde Farms employees are united by the company’s mission, supportive culture, shared values, and integrity. This is a great time for key individuals to be a part of the double-digit growth at an organization that continuously creates new opportunities for team members to develop while changing the industry landscape.
About the Position
The Sales Support Specialist is responsible for providing support to Verde Regional Sales Managers during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. They are an integral part of the sales team, communicating and recording customer interactions.
Summary of Key Responsibilities
- Use sales communication techniques and tools (written & oral) for customer interactions.
- Use Sales Force, Tableau, and other Verde systems necessary to perform the job.
- Process customer orders in Salesforce and coordinate with the Ops Team to ensure fulfillment.
- Maintain relationships with processors and shipping teams regarding customer order details.
- Communicate with buyers daily on all order updates and changes.
- Maintain carrier relationships as the logistics contact for day-to-day shipping needs.
- Main point of contact for logistics questions and issues for customers and processors.
- Track/communicate/resolve all incoming complaints and inquiries.
- Work cross-departmentally to assist in issue resolution.
- Work with Sales on all account-level requirements.
- Work as part of a team to create an outstanding customer experience.
- Help Verde to improve processes by bringing creative and fresh new ideas.
- Maintain high personal and moral standards in judgment and decisions.
Summary of Experience and Requirements:
- Bachelor’s degree or equivalent professional experience required.
- 3 years of related Sales Support and/or Customer Service experience required.
- Must have strong attention to detail and be an expert at time management.
- Excellent interpersonal skills and strong work ethic.
- Ability to prioritize and excel in a fast-paced environment.
- Top-notch oral and written communication skills.
- Excellent organizational skills and multi-task management.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Strong willingness to commit to and adhere to program/project deadlines.
- Seeks opportunities to use imagination and express originality.
- Self-directed. Sets and works towards the accomplishment of self-imposed goals and deadlines.
- Prior Consumer Product Goods/food manufacturing company a plus.
- Prior use of Salesforce as a bonus.
Why Verde Farms?
- Excellent Health Benefits.
- Competitive Salary.
- Unlimited PTO Policy.
- Awesome Work Environment.
- United States – Boston Massachusetts Area - Virtual
There’s something special about working at Verde Farms. We operate with a core set of principles: the promotion of health and wellness, animal welfare, and environmental sustainability. These driving forces shape our vision and actions that guide every decision regarding supply, products, partners, and employees.
**No Agency Candidates at this time.**
