What are the responsibilities and job description for the Verdun Oil Company | SCADA Systems Engineer position at Verdun Oil Company?
Position Summary
Supports business objectives through the following specialty areas : Supervisory Control and Data Acquisition (SCADA), Telecom, Fiber Communication, Control Systems, Communication Systems, Third-part application support.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
- Acts as corporate support for all SCADA and Controls applications across departments
- Handles day to day administration, monitoring and support of the SCADA and control systems (data historians), devices and field communications infrastructure.
- Ensures proper installation, operation, maintenance and support of Verdun’s Data Historians and associated hardware and software
- Manages and maintains SCADA / Automation processes and reports
- Develops and maintains enterprise level reporting for system analysis use.
- Sets up and maintains all user access and security role changes for the SCADA systems
- Sets up and maintains DR (disaster recovery) processes for the control systems.
- Oversee vendor resources on projects
- Assists in the implementation of new software / systems
- Provide functional and / or technical direction / assistance for assigned applications.
- Monitor incoming service requests and incidents for assigned application(s)
- Investigate and diagnose service requests or incidents per their priority / rank and identify the resolution and / or issue
- Work directly with users to identify and resolve issues adversely impacting business processes
- Define / develop technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
- Identify solution alternatives to address issues raised throughout service request or incident lifecycle
- Utilize 3rd parties and vendor support as defined within existing support arrangements and escalate additional (billable) support to appropriate IT management for approval
- Adheres to and champions the IT Governance programs (e.g., change management, communication, and release management)
- Complete high-level designs and associated estimates to meet defined requirements
- Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
- Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
- Develop documentation and provide training to users as appropriate
- Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
- Provide input to IT Project Management Office to support clear and concise requirements definition
- Assist team members handling major incidents for assigned applications; identify the root cause and short- or long-term solutions
- Informally mentor less experienced team members on an as needed basis
- Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
- Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
Qualifications & Skills
The qualifications and skills listed below are representative of those required to successfully completed the essential duties listed above.
Education / Experience
Other Skills