What are the responsibilities and job description for the Technical Service Representative - Sacramento position at Vereco?
Vereco is looking for a highly skilled Technical Service Representative where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.
If you're looking for:
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Ability to troubleshoot and think independently
- Mechanical and electrical aptitude and demonstrated skills
- Knowledge of basic networking
- Computer and analytical skills
- Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)
What we're looking for:
- Possess excellent customer service and communication skills
- Complete all administrative aspects of the job on time and error free
- Provide accurate feedback with call close information, part usage reporting, and customer meter readings
- Analyze customer needs, recognize business opportunities, and influence sales volume growth
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information
- High School Diploma required Electronics or Computer Associates Degree preferred
- Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
- Must have a personal vehicle, valid driver’s license and a clean driving record
$17.11 to $23.71/hr
Various immunizations and/or medical testing may be required at the company's expense as a condition of employment for any positions that work on-site regularly in a hospital or medical setting
Salary : $17 - $24