What are the responsibilities and job description for the Help Desk Support position at Vergence?
Remote position.
Pay : $ 28.00 / hour
In this role you will :
- Exhibit proficient listening abilities while engaging in daily communication with system development personnel to resolve software related issues through research, analysis and solution formulation.
- Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
- Be well versed in the data relationships within applications, offering precise guidance to users for accurate data entry.
- Understand and support policies, procedures and practices.
- Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
- Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues.
- Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
- Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
Requirements :
Salary : $28
