What are the responsibilities and job description for the Client Relations Manager position at Veribas?
Overview
The Client Relations Manager will be the primary point of contact for clients, ensuring they receive excellent service throughout their buying or selling journey. This role focuses on building lasting relationships, resolving issues, and providing a seamless client experience.
Responsibilities
- Serve as the main contact for client inquiries and concerns.
- Maintain and manage client databases, ensuring accurate and up-to-date information.
- Implement strategies to enhance client satisfaction and retention.
- Coordinate with agents to ensure smooth communication and updates for clients.
- Handle feedback and complaints, providing resolutions in a timely and professional manner.
- Develop client appreciation programs, including events or personalized gifts.
Qualifications
- Strong interpersonal and communication skills.
- Experience in customer service or client management, preferably in real estate.
- Ability to multitask and prioritize under tight deadlines.
- Proficiency with CRM platforms (e.g., Veribas Hub) is a plus.
Join us as we strive to enhance our client relationships and deliver outstanding service!
Job Types: Full-time, Part-time, Contract
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
Ability to Commute:
- Alpharetta, GA 30005 (Preferred)
Ability to Relocate:
- Alpharetta, GA 30005: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Alpharetta, GA 30005