Customer Fulfillment Specialist

About the Company

VeriCor designs and builds medical systems and medical products for treating patients at the site of a medical emergency or medical event. The medical emergency or event could be from a hurricane, tornado, terrorist attack, pandemic, vaccination clinic or hospital patient surge. All VeriCor systems and products are mobile so they can be easily moved and quickly set up at the site of the incident.

VeriCor systems and products fall into two categories: Medical Response Systems and Biomedical Cooler-Transporters.

Medical response systems range from small, emergency, medical kits to complete mobile hospitals. The systems are modular, so customers can build large systems over a period of time by adding modules as their budgets allow. Some recent systems include Hospital Incident Command Centers, Hospital Triage and Treatment Modules, Pediatric Surge Modules, Mobile Emergency Rooms (ER), Alternate Care Sites (ACS). A recent order was for 12-50 bed COVID-19 Treatment Centers.

Biomedical Cooler-Transporter products provide the means of safely transporting biomedical products, such as transplant organs, blood and vaccine. The Cooler-Transporters are also used for backup storage in the event of refrigeration failure or electrical outage. Unique properties of the VeriCor Cooler-Transporters make them the most efficient and payload safe of any cooler available. Cooler-Transporter sizes range from a small 3 liter (.8 gallon) to a massive 96 liter (25 gallon).

VeriCor provides replenishment service for all systems. Replenishing a system involves replacing the medical products that are expiring. The replacement products are either placed in the medical systems by the customer or by a VeriCor replenishment team. VeriCor replenishment teams travel to the customer sites, which are located throughout the United States.

You will be involved in a variety of areas - not restricted to a single, monotonous task. You will be an appreciated individual and important team member of a small company – not merely a number in a large company.

As a VeriCor team member you will enjoy truly, worthwhile work. The medical systems and products you provide save lives.

Benefits

• Profit sharing
• Generous Paid Time Off (PTO) policy
• Health insurance
• Health Savings Account
• Flexible Spending Account
• SIMPLE IRA retirement plan
• Flexible work schedule (4-10 hr. days, 4 ½ - 9 hr. days, etc.)

Position Description

Manage the product ordering and order fulfillment process. This involves working with customers to secure orders, vetting received orders, preparing orders for production, maintaining the order processing quality assurance system and communicating with customers on their order status.

Assist VeriCor's accountant with all ERP-based accounting tasks, including data entry, reconciliations, and reporting.

Responsibilities

• Handle inside sales of customers that contact VeriCor by phone, email and Internet
• Call potential customers.
• Analyze incoming orders for trends, problems and opportunities.
• Develop Excel spreadsheets for multiproduct system orders that become a customer’s user guide (SmartBook™).
• Work with and continuously improve a complex ERP system that is replacing a conventional, paper work system.
• Act as liaison between customers and design staff.
• Be the accountant’s backup
• Represent VeriCor at medical conference exhibitor booths.
• (Optional) Travel to customer locations to assist in on-site replenishment of expired medical supplies.

Critical Skills

• Mechanically inclined - have natural ability to understand and work with equipment. Good at fixing things or working with tools. Enjoy repairing things, making them work better, or creating new inventions.
• Logical thinker - Analyzes a situation or problem using reason and coming up with potential solutions. Gather all the information, assess the facts, and then methodically decides the best way to move forward.
• Excellent ability to work with complex software systems and continuously make system improvements.
• Excellent business math proficiency.
• Advanced capability in Word, Excel, Power Point, Outlook.
• Excellent written and oral communication skill.

Education Required

• Bachelor's degree in accounting

Desired Experience

• Five (5) years of business experience.
• Emergency medical product experience such as:
• Hospital ER/ICU/CC technician or nurse
• Combat medic or corpsman
• Paramedic

Job Type: Full-time

Pay: $40,000.00 - $56,000.00 per year

Benefits:

• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Ability to Commute:

• Holmen, WI 54636 (Required)

Ability to Relocate:

• Holmen, WI 54636: Relocate before starting work (Required)