Provider and Facility Relations Manager - Memphis, TN

SUMMARY    

Responsible for building and maintaining the provider network and successful working relationships with the healthcare facilities and clinics with patients/members with regularly scheduled NEMT trips. Maintenance of the current network to include oversight of appropriate transportation types and volume of assigned trips for providers. 

ESSENTIAL FUNCTIONS

• Recruit new Providers to the SET network via various methods including face-to-face meetings, email, and other marketing strategies
• Visit facilities and clinics, provide on-site training about NEMT, and review and respond to any issues related to member transportation
• Establish, build, and maintain positive working relationships with new and existing Providers, acting as a subject matter expert on building a successful Provider business
• Advocate for NEMT services in the community and foster positive relationships with healthcare clients, facilities, and professionals
• Participate in community outreach/community action committees
• Educate Providers on how to be successful providers within the SET network
• Educate, communicate, and interact with healthcare professionals, facilities, and members regarding patient/member transportation services and NEMT services 
• Understand the claims process and be able to guide providers through the process when necessary 
• Negotiate with Providers to obtain fair contracted rates for both SET and Providers
• Communicate effectively with clients and healthcare providers; ability to make public presentations
• Provide feedback to Providers on how to be more efficient with their fleet and trip routing
• Provide Provider orientation, onboarding, and training for new and existing NEMT Providers according to contract requirements
• Coordinate NEMT Provider application, credentialing, and implementation
• Work in conjunction with the Compliance Team to ensure Providers meet and maintain all requirements
• Work with Dispatch and SSR Supervisors to ensure assigned appropriate trip volume according to demand and performance 
• Create reports to determine additional Provider needs for the network and to determine how the current network is performing 
• Participate in co-op client facility outreach/in-services
• Facilitate Provider town hall meetings and facility meetings
• Collaborate with clients, facilities, and providers to create transportation solutions
• Ability to travel throughout assigned region/territory.
• Travel required up to 80%
• Regular and predictable attendance
• Other duties as assigned 

REQUIRED SKILLS AND ABILITIES

• 3 years of supervisory/management experience and vendor/contract management experience.
• Must have excellent written and verbal communication skills 
• Must have strong analytical skills and pay attention to details with the ability to juggle multiple competing priorities in a demanding environment, with excellent time management skills
• Self-motivated/self-starter can take the initiative, can work independently without supervision, and can step in to support other department initiatives; Can work well under pressure
• Demonstrates commitment and accountability and is self-confident in executing responsibilities, excellent corporate work ethics 
• Must be able to provide positive reinforcement to the team and positively encourage the team in all aspects. 
• Must have a high level of interpersonal skills to handle sensitive and confidential situations
• High-level proficiency in Microsoft Word and Excel
• Ability to work in an ever-changing dynamic environment where priorities change 
• Must be flexible
• Professional appearance and positive attitude
• Must have a clean driving record
• A military and/or EMS background is a plus

MINIMUM REQUIRED EDUCATION (PREFERRED) 

• Bachelor's degree (B. A.) from a four-year College or University or equivalent combination of education and experience.

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