What are the responsibilities and job description for the Transportation Provider and MCO Liaison - South Carolina position at Verida Inc?
THIS POSITION IS CONTINGENT UPON THE SUCCESSFUL AWARD OF THE SOUTH CAROLINA NEMT CONTRACT
About the Role:
The Transportation Provider and Managed Care Organization Liaison plays a crucial role in ensuring seamless communication and collaboration between transportation providers and managed care organizations. This position is responsible for optimizing transportation services for patients, ensuring that they receive timely and efficient access to healthcare. The liaison will work to identify and resolve any issues that may arise in the transportation process, thereby enhancing the overall patient experience. By analyzing data and feedback, the liaison will implement strategies to improve service delivery and operational efficiency. Ultimately, this role aims to foster strong partnerships that support the health and well-being of the community served.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- At least 3 years of experience in healthcare transportation or managed care environments.
- Strong understanding of healthcare regulations and compliance standards.
Preferred Qualifications:
- Experience working with diverse populations and understanding their unique transportation needs.
- Familiarity with data analysis tools and software.
Responsibilities:
- Act as the primary point of contact between Verida, transportation providers and managed care organizations.
- Coordinate and facilitate meetings to discuss service delivery, performance metrics, and areas for improvement.
- Monitor and evaluate transportation services to ensure compliance with organizational standards and patient needs.
- Develop and implement training programs for transportation staff to enhance service quality and patient care.
- Analyze data related to transportation services and patient feedback to identify trends and recommend improvements.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for building relationships with transportation providers and managed care organizations. Analytical skills are crucial for evaluating service delivery and identifying areas for improvement based on data and feedback. Problem-solving skills will be utilized daily to address any challenges that arise in the transportation process, ensuring that patient needs are met effectively. Additionally, organizational skills are important for managing multiple projects and coordinating meetings efficiently. Preferred skills, such as familiarity with data analysis tools, will enhance the ability to make informed decisions that drive service improvements.
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