What are the responsibilities and job description for the Branch Manager Western Region - FT position at Veridian Credit Union?
This is an onsite position and will be located in Papillion, NE.
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Application deadline: February 13th, 2024
Location: Papillion, NE
Hybrid or Onsite: Onsite
Summary
The primary focus of the Branch Manager Western Region is to coach, oversee, and be knowledgeable of all operations performed within the branch. This position is responsible for leading growth initiatives in keys areas relating to member engagement, employee engagement, and key sales initiatives.
Essential Functions
- Knowledgeable of all functions performed by and all products and services offered by the Credit Union.
- Monitor and lead the key metrics of the branch to insure organizational goals are met.
- Maintain optimum staffing levels to insure a high quality of member service and department efficiency.
- Encourage, lead and incorporate innovation by researching new products and services and initiating change.
- Collaborate with others throughout the organization to facilitate relationships between the Credit Union and new/existing Business Partners.
- Conduct departmental reviews on a periodic basis, identifying areas for improvement and implement changes when appropriate. Knowledgeable of all policies, procedures, laws and regulations affecting the operation of the department.
- Maintain a general knowledge of policies, procedures, laws, and regulations affecting the credit union operation.
- Collaborate with the other Branch Managers to facilitate effective and efficient operations of the branches. As such, possess a general knowledge of all branch functions in departments not directly supervised.
- Direct and monitor the operations of the branch to insure department and organizational goals are met.
- Assist members over the phone.
- Provide on-going coaching to all team members that encourages personal, professional and career development. Clearly define expectations of all team members.
- Interview and hire the most qualified applicant for position openings. Provide initial orientation and on-going support to team members on the mission, vision, values and leadership culture of the organization.
- Plan and prepare for the future by being open minded, perceptive, and proactive. Make decisions that support the members, the department and the organization as a whole both financially and strategically.
Key Attributes
- Oral and written communication skills.
- Member service focus.
- Attention to detail and accuracy.
- Positive attitude that supports a team environment.
- Dependable and punctual; flexible during peak times.
- High level of confidentiality.
- Organizational skills.
- Self-motivated; ability to work without close supervision.
- Problem solving; analysis.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Occasionally lift and/or move items over 10 pounds.
- Remain sedentary (seated) for extended periods of time.
Working Conditions
This job operates in a professional office environment and routinely uses standard office equipment.
Travel
Limited travel expected.
Required Education and Experience
- Bachelor's Degree or equivalent combination of education, training and experience of 8 years.
- 2 years of lending experience.
- Fluent computer skills in a Microsoft Windows environment. Must include Excel.
- Ability to embrace change, explore new possibilities and be innovative.
Preferred Education and Experience
- 3 years experience providing constructive direction to others in the department through coaching and counseling.
Other Duties
Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
