What are the responsibilities and job description for the Desktop Support Engineer position at Veridian Tech Solutions, Inc.?
Title : L2 Desktop Support Engineer
Location : Georgetown, KY / HUNTSVILLE, AL (Onsite)
Position : Fulltime
Job Description
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer.
Knowledge using ServiceNow as the ticketing tool.
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries.
Install desktop / Laptop, printers / scanners, and other peripheral software using approved tools.
Troubleshoot operating system issue. Connection issues with LAN / WAN.
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform inventory management activities as required in coordination with asset management and other corporate groups.
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user / infra related) when required Strong understanding and skills in SLA, KPI Management.
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center / computer / server rooms which need physical handling.
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.
Physically fit to walk through large areas
Ability to work after hours and weekends if necessary or required by the customer.
Knowledge using ServiceNow as the ticketing tool.
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries.
Install desktop / Laptop, printers / scanners, and other peripheral software using approved tools.
Troubleshoot operating system issue. Connection issues with LAN / WAN.
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base.
Coordinate hardware warranty repair.
Perform inventory management activities as required in coordination with asset management and other corporate groups.
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user / infra related) when required Strong understanding and skills in SLA, KPI Management.
Provide technical support stationed at the site who can quickly respond to problems that may arise within data center / computer / server rooms which need physical handling.
