What are the responsibilities and job description for the Systems Administrator position at Verigent?
Job Title : System Administrator
Location : Falls Church, VA (two (2) days telework)
Duration : 6 month contract-to-hire
Salary : $32 / hr. with $68,000 conversion
Summary :
Currently seeking a Systems Administrator to join the IT Operations team (IT Ops). This team currently oversees the management and upkeep of the organization's IT infrastructure. Our expertise encompasses the understanding of the organization's systems, applications, and technologies. Our responsibilities extend to network operations, server management, system monitoring, incident response, and monitoring the availability, performance, and security of IT services. We also actively contribute to the development of knowledge bases, documentation, and training materials to improve overall support effectiveness.
Responsibilities :
- Provide Tier II -Tier III support as needed, via phone, remote desktop access and desk-side support, using ITSM ticketing systems such as ServiceNow in the form of systems and as a technical generalist that resolves incidents and requests independent of further escalation to dedicated technology SMEs.
- Set up user accounts and assist end-users with Help Desk Support and System Administration Support - identify, research, and resolve technical problems, and provide ticket escalation support.
- Maintain and support numerous hardware configurations and platforms including desktops, laptops, printers (network), copiers, video conferencing units, smart boards, and associated equipment, and troubleshoot any problems or issues that arise with Windows servers / desktops / laptops and network infrastructure. Respond to any of the service area locations for dealing with hardware and / or software problems that cannot be solved through remote tools and that require the physical presence of a technician.
- Independently provide advanced-level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.
- Troubleshoot system hardware and software-specific issues in a Windows, Linux, and CISCO dominant environment.
- Respond to alert notification or escalation of an issue from members of the client team, determine the probable cause of the issue, and take the appropriate action(s) to restore operational capabilities, and document any troubleshooting and corrective actions taken to resolve issues, including recommendations for system modifications to reduce user problems.
- Document the status of tickets utilizing the ticketing system; open, pending, and closed.
- Actively participate in all meetings such as, but not limited to weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
- Prepare accurate documentation to support and maintain a working knowledge base of IT operations processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference-only application reference guides.
- Document, maintain, and store specific information, including as-built diagrams and SOPs / Job Aides.
- Maintain a high level of customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism while interfacing with users and senior staff members in person, on the phone, and / or by email.
- Other duties as assigned
Qualifications :
o At start date, must possess one of the following certifications :
Security CE, CySA , CCNA-Security, GICSP, GSEC, CND or SSCP
o When 8140 requirements are implemented on program / contract, employee will need to conform to 8140 certification standards.
o ServiceNow ticketing systems (AESMP is a plus).
o MS Windows Server 2019.
o Active Directory administration
o SAN and clustered environments
Salary : $68,000
