Customer Account Manager

Job Description:
Veriha Trucking is seeking a dynamic, self-motivated and passionate individual to join our growing team as an Account Manager.
The Account Manager is responsible for managing and maintaining strong relationships with key customers, ensuring exceptional service, and driving customer satisfaction in a fast-paced trucking and transportation environment. This role involves proactive communication, problem resolution, and coordination with internal teams to meet customer needs efficiently.
Primary Responsibilities:

• Work in a proactive manner to develop, maintain and enhance relationships with prospective, new and existing customers and clients.
• Serve as the primary point of contact for assigned customer accounts, ensuring high levels of customer satisfaction and retention.
• Proactively monitor shipments, address service issues, and communicate updates to customers in a timely manner.
• Collaborate with operations, dispatch, and sales teams to ensure efficient and cost-effective service delivery.
• Handle customer inquiries, complaints, and escalations with professionalism and problem-solving expertise.
• Analyze account performance metrics and provide recommendations for service improvements.
• Identify opportunities for additional business within existing accounts and coordinate with the sales team to drive growth.
• Maintain accurate and up-to-date customer records, service agreements, and communications in the company’s CRM system.
• Ensure compliance with company policies, industry regulations, and customer service standards.
• Partner with leadership and peer group to train on systems, strategy, pricing, relationship building, order execution and AR management.
• Meet and surpass individual and Company goals related to customer revenue, on-time delivery and pick-up, and load count to support continued profitability for the company.
• Professionally and tactfully decline customer requests when they are not in alignment with Veriha business needs.
• Anticipate problems and act pro-actively to solve them. Initiate solutions and implement actions to alleviate issues and improve service efficiency.

Perks:

• Competitive compensation and bonus potential.
• Robust wellness program.
• Telemedicine available from day one.

Join Our Team!
If you thrive in a fast-paced environment, excel in customer relations, and seek growth opportunities, we want to hear from you! Take the next step in your career as a Customer Account Manager at Veriha Trucking.

Apply Now!
Keywords: Customer Success Representative, Customer Service, Account Manager, Transportation, Marinette WI, Trucking Industry.
Job Requirements:
Qualifications:

• Minimum of 2 years of prior work experience where emphasis has been on customer service, profitability and business growth.
• Associates or Bachelors degree in business, sales, logistics or transportation preferred, but not required.
• Transportation experience preferred, but not required.
• Excellent communication and interpersonal skills, with a strong potential for sales-oriented and negotiation interactions.
• Strong problem-solving abilities and a growth mindset, with the ability to manage multiple priorities in a fast-paced environment.
• Proficient computer skills.
• Must be self-motivated, with the ability to work independently with minimal direction.