What are the responsibilities and job description for the Head of Product, Patient Experience position at Verily?
South San Francisco, CA or Dallas, TX or Raleigh, NC or Boston, MA
Head of Product, Patient Experience
Who We Are
Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.
Description
A meaningful, well informed patient experience is core to Verily’s mission to bring precision health to everyone. Our goal is to do this by making participation in clinical research and care management simple, easy and valuable for end users. As the Head of Patient Experience you will manage and lead a team of product managers whose scope includes data-driven virtual care aimed at reducing user burden and delivering continuous value. You will work closely with a world-class UX team to drive the product strategy and ensure we are building out solutions that are flexible and engaging across clinical studies and care management programs. Achieving a coherent, frictionless end-to-end experience for patients, either in a care or clinical research setting, requires consideration of many different aspects of the journey – recruitment, enrollment, onboarding, participation and re-engagement for months or even years. As the Head of Patient Experience, you will work with user experience research, the clinical team and other subject matter experts to understand user motivations, challenges and needs and how they might change across therapeutic areas. You will be an important champion and advocate for the patient experience as a part of the overall Verily Product strategy and be responsible for representing patient needs as a part of the strategic roadmap, and essential part of the broader product ecosystem.
Responsibilities
- Define and drive product strategy for the overall patient/participant experience, as part of the broader Verily Product portfolio
- Craft and maintain a roadmap of initiatives and features that will help to accelerate the optimal patient/participant experience in both Research and Care
- Partner with UX to bring patient-centered thought leadership to Verily
- Partner with key internal stakeholders, the market and Verily customers to ensure the solutions are commercially viable
- Lead, mentor and nurture a team of product managers who are focused on the patient/participant experience
Qualifications
Minimum Qualifications:
- 8 years of product management experience in technology companies, including product conception as well as launching, building and growing multiple products.
- Demonstrated delivery of products designed to amplify the patient experience.
- 8 years of healthcare industry experience.
- 5 years managing and growing pragmatic product teams.
- Experience working with cross-functional teams, including UX, Engineering, Marketing, Commercial and Regulatory.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, related technical field or equivalent practical experience.
- Experience with pharmaceutical sponsored clinical studies.
- Experience with managed care programs / virtual care management solutions.
- Experience building direct to consumer software products.
- Experience in highly regulated industries navigating user or customer value while navigating approvals required by regulations.
The US base salary range for this full-time position is $194,000 - $289,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
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Why Join Us
Build What’s Vital.
At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health.
Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being.
Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow.
If this sounds exciting to you, we would love to hear from you.
