What are the responsibilities and job description for the Product Specialist position at Verisk?
Job Description
The Product Specialist draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and is implemented and used with success.
Responsibilities
About the Day to Day Responsibilities of the Role
About You and How You Can Excel in This Role
The Product Specialist draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Product Specialist is to ensure the product we deliver is well defined, understood, and is implemented and used with success.
Responsibilities
About the Day to Day Responsibilities of the Role
- Triage general product support questions/inquiries and provide timely resolution for client, utilizing multiple tools to investigate and access data.
- Proactively monitor and analyze data quality to ensure accuracy of reporting and downstream impact on other contracted services.
- Assist with client testing requests in conjunction with ClaimSearch testing team.
- Train existing clients.
- Ensure project documents are complete, current, and stored appropriately.
- Identify and document solution deficiencies and recommend solutions.
- Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.
About You and How You Can Excel in This Role
- Experience with data analysis and manipulation using Excel (v look-up, pivot tables)
- Experience with SQL queries, or the willingness to learn “plug and play” queries
- Well organized and able to prioritize work independently
- Excellent written and oral communication with internal team members and external customers
- Team player open to working with other departments within Verisk
- Ability to learn new concepts quickly
- Previous experience with insurance claims or Medicare compliance preferred
- 5% travel for customer visits or Verisk headquarters in Jersey City may be required
- Bachelor’s Degree preferred
- At least 2 years of experience in a corporate office/customer facing environment
