Community Bank Quality Control Operations Specialist II - Dallas

Job Summary: The Community Bank Quality Control Operations Specialist II is mainly responsible for the Quality Control review function of the Community Bank new accounts and maintenance.  Provides documentation review of account documentation for new accounts and maintenance.  Demonstrated knowledge of Community Bank Operations departments, Account Documentation requirements, Account Products and Legal Entity Requirements.       Responsibilities and Duties: Aid Community Bank personnel concerning new account documentation, and account opening procedures, through Doc-Review, Synapsys CRM, emails, and phone calls. Conduct a daily review of all new account and maintenance following established procedure.  Provide “Point of Contact” assistance for bank wide personnel concerning new account documentation, Provide “Point of Contact” assistance for high level assistance with POA and Trust Documents, Business Document requirements, IRA’s, HSA’s, Beneficial Ownership (includes general questions and document follow-up), MANTL and Notary procedures. Daily updates on QC Exception Reports for New Accounts, Maintenance, Account Revisions and Closed Accounts. Assist branches with Notary Renewals and New Notary needs. Maintain knowledge of bank products and promotions. Project Management of small to medium projects Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy etc.) May be part of the internal branch audit program conducting annual audits of operational compliance of the branches. Create Policy and Procedure Maintain knowledge on bank products, promotions and rates. Monitor and correspond via multiple email inboxes daily (i.e., Doc Review, and Quality Control email as well as Synapsys. Integrity, discretion, and respect for confidential information are absolutely essential.   Job Skills and Qualifications: Good analytical and problem-solving skills Must have excellent customer service and phone skills Ability to communicate professionally without grammatical errors by email Ability to work independently, handle multiple tasks and meet deadlines. Microsoft Word/Excel Travel to any branch location may be required High School diploma or its equivalent. At least 3 years of branch experience including New Accounts, Teller, and Branch operational responsibilities.