Technical Client Services Representative

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview: Providing our clients with exceptional service is the foundation of our business. In Technical Client Services, you will provide high-level, reliable support for case managers, sales representatives, and Veritext clients, specifically related to the remote products and services.

What You'll Do

• Set up basic Veritext Virtual jobs, Exhibit Share, Remote Realtime
• Understand Veritext products and services - Veritext Virtual, Exhibit Share, Remote Realtime
• Resolves issues and/or escalate as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e Support team, Account Executive / Sales Dept., Client Services) to ensure prompt and accurate resolution
• Recommend and implement improvements in process and procedures
• Participate in and absorb all trainings including Veritext University, Summer Camp, in-person development sessions
• Fully understand and utilize Vision functions as it relates to your position. Fully understand all Vision functionality within your region and how it relates to other departments
• Ensure that people are set up properly so they can access virtual services. (Adding or deleting users to/from specific Exhibit Share folders, resending Remote Realtime links
• Work in Front shared email inbox; set up and process orders accurately and timely
• Collaborate with the client services team for accurate job set up in Vision
• Understands the different Veritext virtual services and can articulate this information to others
• Assist with adding concierge techs, and reporters to Exhibit Share folders
• Set up complex Zoom jobs outside of Vision
• Assist with video order resends
• Set up all jobs accurately and in accordance with Standing Orders, notes and client specifications
• Ensure that Vision standing orders, notes are clear, detailed and actionable
• Respond to complicated job requests quickly but also accurately
• Assist Client Services with conference room location requests and cancellations
• Create special Exhibit Share Case setups: shared folders
• Check statuses of witnesses and clients in Exhibit Share through the Admin Panel
  
  

Who you are

• 1 years of relevant experience
• Experience in a technical role preferred
• Experience in the legal services industry preferred
• Proficiency in Computers and MS Office required
• Proficiency in relevant software packages and applications
• Must possess strong written and verbal communication skills
• Customer service oriented with strong interpersonal skills
• Work collaboratively with Veritext colleagues, exhibiting Veritext Values
• Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines
• Take ownership of your work; follow-thru until final resolution
  
  

Benefits

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Hybrid work structure (two days in the office, three days working remotely)
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp - a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
  
  

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.