What are the responsibilities and job description for the Client Services Associate position at VERITEXT LLC?
Job Description
Job Description
Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Overview :
Providing our clients with exceptional service is the foundation of our business. In Client Services , it is your goal to exceed client expectations by proactively managing their requests and issues on cases and litigation matters.
What you'll do :
- Respond to all client requests received via email and / or phone queue in a pleasant and professional manner and fulfill timely
- Resolve issues and / or escalate as needed; collaborate with applicable departments and / or colleagues to ensure prompt and accurate resolution
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable; treat them as “key members of our team”
- Contact partners on order changes and ensure they are fulfilled
Who you are :
Benefits :
The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
