What are the responsibilities and job description for the Process Service Representative position at VERITEXT LLC?
Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!
Overview:
Providing our clients with exceptional service is the foundation of our business. As a Process Service Representative, you’ll coordinate the service of process of legal documents on individuals in litigation throughout the nation and acts as a liaison for clients and process service resources.
What you'll do:
- Receive all incoming requests from clients and resources and distribute to appropriate folder
- Locate resources for job assignments
- Initiate and timely dispatch requests to the resource for service of process of legal documents and document retrievals
- Coordinate and confirm resource receipt of job assignment
- Monitor jobs in progress and update the company database with all information
- Provide status updates to clients in a timely manner
- Act as a liaison between clients and resources
- Review all legal documents for accuracy and prepare Affidavits when necessary
- Electronically deliver Affidavits and Returns to the client
- Resolve issues and escalate as needed to ensure prompt and accurate resolution
Who you are:
- Must be exceptionally organized, detail oriented, and able to multi-task
- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
If you don’t meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.
Benefits:
- Competitive compensation and total rewards package
- Comprehensive medical, dental and vision insurance
- Hybrid work structure (two days in the office, three days working remotely)
- Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
- Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
- Matched 401(k) to help you save for your future
- Pet insurance to help your pet(s) live a long and happy life
- Flexible Spending Accounts (healthcare, dependent care, transit & parking)
- Company-paid life insurance as well as short-term and long-term disability insurance
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp – a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!
Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.
Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
