Technical Services Associate (Product)

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

To ensure that all common technical service requests are handled to meet or exceed client expectations using the tools and training provided.

What you'll do:

• Learn how to log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and requests reporting technical problems
• Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems
• Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
• Provide support at depositions, as needed, by functioning as "on-site" IT support
• Serve as first-level support for all Veritext web applications and software
• Provide technical support for colleagues and clients for video products
• Provide assistance to court reporters, videographers, digital reporters, and other independent contractors as applicable (e.g., directions, my equipment is not working, logistical issues, etc.); escalate to appropriate Veritext colleague if necessary
• Encourage Partner Portal use and be completely knowledgeable of all features

Who you are:

• 2 years of related experience
• Proficient in MS Office required
• Proficient in relevant software packages and applications
• Customer service oriented with strong interpersonal skills
• Dedicated professional with the ability to respond to requests promptly and accurately
• Must be detailed oriented, organized and be able to multi-task and work under pressure to meet or exceed deadlines
• Proactive and motivated with strong problem-solving and follow-up skills

Benefits:

• Competitive compensation and total rewards package
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched 401(k) to help you save for your future
• Pet insurance to help your pet(s) live a long and happy life
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.