Customer Billing Specialist I

HYBRID ROLE BASED OUT OF OUR JACKSONVILLE OFFICE

Job Purpose

Our Credit Operations Specialist will be responsible for carrying out accounting clerical duties associated with a specific accounting function.

Job Responsibilities

• Utilize various credit systems to help fraud prevention of Credit Card accounts.
• Administer programs, projects and/or processes specific to the operating unit served.
• Work on complex customer master situations and discover root problems and provide solutions.
• Create, amend and administer customer accounts on a daily basis.
• Process all credits for Veritiv or subsidiary (Paper Plus) locations and customer credits that affect warehouse inventory.
• Reconcile third party freight vendor invoices (Data Freight) on a weekly basis.
• Create additional billing to customers for charges (freight, cutting, etc.) or inventory that has been delivered but not billed.
• Other related duties and responsibilities as required or assigned.
  
  

Additional Responsibilities & Qualifications

• Address the more common variety of scenarios encountered that causes billing exceptions/ errors
• Complete common requests for exception billing to update quantity, item, price, misc. charges or freight prior to billing per established guidelines
• Complete common requests for credits and debits to correct quantity, item, price, cost, misc. charges, freight and other billing errors per established guidelines
• Follow established approval matrix for processing credit memos
• Runs reports to identify outstanding orders for follow up and works with Operations, Sales, and Customer Experience to resolve issues
• Support locations’ requests during physical inventory
• Take appropriate action that accurately impacts inventory, commission, rebate, and other costs
• Processes common requests for additional billings in the order entry system, as required
• Manage assigned tasks within a group mailbox and/ or SharePoint site
  
  

Work Experience

• 3-5 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Basic experience of simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills are required.
• Proficient with Microsoft Office Suite.
• Strong customer service skills (friendly, courteous and helpful).
  
  

Education

• Bachelor's Degree Preferred
  
  

What We Offer

• Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more! Learn more here.
  
  

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we’re helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.